What are the responsibilities and job description for the System Educator position at CereCore?
Systems Educator - Onsite
Classification: Contract (6-months)
Location: Kansas City, MO
Position Summary
We are seeking a Systems Educator to provide frontline support, education, training, and optimization services for physician-facing technologies within a healthcare environment. This individual will serve as a key liaison between providers, clinical staff, operational leaders, IT teams, and software vendors to ensure clinical applications are effectively utilized and continuously improved. The ideal candidate possesses deep healthcare application experience, exceptional customer service skills, and a passion for helping providers maximize technology to deliver high-quality patient care.
Responsibilities
- Provide onsite, at-the-elbow support for physicians and clinical staff utilizing healthcare applications and related technologies.
- Deliver classroom, one-on-one, and workflow-based training to physicians, advanced practice providers, and support staff.
- Support MEDITECH 5.6, PatientKeeper/Commure Pro, iMobile, MH Cure, Banyan, physician documentation systems, dictation solutions, and other clinical applications.
- Troubleshoot application, workflow, device, and user issues while ensuring timely resolution and follow-up.
- Partner with physicians to identify workflow inefficiencies and recommend optimization opportunities.
- Assist with software implementations, upgrades, testing, go-live activities, and post-implementation support.
- Coordinate with IT teams and vendors to escalate, track, and resolve application issues.
- Create and maintain training materials, reference guides, and workflow documentation.
- Monitor user feedback and provider satisfaction to identify improvement opportunities.
- Serve as a trusted advisor and advocate for providers regarding clinical technology solutions
Requirements
- 3 years of experience supporting clinical information systems, healthcare applications, or physician-facing technologies.
- Hands-on experience supporting MEDITECH 5.6 environments.
- Experience supporting PatientKeeper/Commure Pro, iMobile, MH Cure, Banyan, physician documentation tools, or dictation platforms.
- Strong understanding of physician workflows, clinical operations, and healthcare technology adoption.
- Exceptional customer service and relationship-building skills with physicians and clinical leaders.
- Excellent verbal and written communication skills.
- Demonstrated ability to prioritize multiple tasks and manage competing deadlines.
- Strong analytical, troubleshooting, and problem-solving capabilities.
- Experience leading or supporting application optimization initiatives and end-user education.
- Ability to work onsite in a fast-paced healthcare setting.
Preferred Qualifications
- Healthcare IT, Clinical Informatics, Systems Education, or related experience.
- Experience supporting hospital-based providers and physician practices.
- Previous involvement with EHR implementations, upgrades, or large-scale optimization projects.
- Knowledge of change management, workflow redesign, and user adoption strategies.
- Experience coordinating with third-party healthcare software vendors.
Success Factors
- Builds trust and credibility with providers through responsiveness and professionalism.
- Demonstrates adaptability while managing changing priorities and support demands.
- Maintains a strong focus on provider satisfaction and patient care outcomes.
- Balances technical expertise with excellent interpersonal and communication skills.