Support Engineer

Job Title: EUC Support Engineer

Location: New York City (In-office presence required 4 days/week)

Department: EUC Support Engineering

Reports To: Michael Maron

Employment Type: Full-Time

About The Job

Founded in 1992, Cerberus is a global leader in alternative investing with approximately $65 billion in assets across complementary credit, private equity, and real estate strategies. We invest across the capital structure where our integrated investment platforms and proprietary operating capabilities create an edge to improve performance and drive long-term value. Our tenured teams have experience working collaboratively across asset classes, sectors, and geographies to seek strong risk-adjusted returns for our investors. For more information about our people and platforms, visit us at www.cerberus.com.

Job Purpose

We are seeking a skilled and customer-focused End User Compute Engineer with at least 3–5 years of experience, preferably in financial services, to join our Global Support Team, delivering technical support services to over 1,400 users across the US, EU, and APAC regions. This role requires a strong foundation in Microsoft technologies, excellent troubleshooting skills, and a proactive approach to end-user support.

Responsibilities

• Deliver hands-on desktop support for Windows virtual desktop environments, Microsoft 365 administration, and mobile device management.
• Actively manage support cases throughout the entire lifecycle, ensuring timely resolution and proactive end-user interaction.
• Administer and troubleshoot Microsoft 365 suite including Teams Admin Center, Exchange, Entra, and Intune for endpoint and mobile device management.
• Support the physical EUC endpoints across the firm, maintain optimal Windows based OS. Familiarity with Dell Wyse Management Suite would be advantageous.
• Collaborate with global Technology teams to resolve escalated support cases and actively contribute to continuous improvement.
• Onboarding/Offboarding of users, including preparing, tracking and wiping physical endpoints.
• Support virtual desktop environments and video conferencing platforms, with a strong emphasis on Microsoft Teams and Microsoft Teams Rooms
• Maintain and contribute to team and department knowledgebase including detailed documentation of support procedures and technical solutions.
• Participate in a rotating schedule for out-of-hours and weekend support coverage.
  
  

Qualifications

• 3–5 years of experience in desktop support or IT helpdesk roles.
• Microsoft certifications (e.g., M365, Azure, MS Teams) or equivalent hands-on experience.
• Strong troubleshooting and problem-solving skills.
• Excellent customer service skills, with a commitment to owning support cases and follow up with customers without being prompted.
• Exceptional attention to detail and strong verbal and written communication skills.
• Self-motivated, proactive team player with the ability to work independently.
• Experience supporting:
• Virtual desktop environments including OS level maintenance and troubleshooting experience
• Microsoft Teams Admin Center
• Microsoft 365, Azure AD, Exchange
• Intune for mobile device management (Surface, Android, IOS)
• Bloomberg Terminal and Account set up
• Video conferencing platforms (especially Microsoft Teams Rooms)
  

Valued/Desirable Skills

• Proficiency in PowerShell and script automation.
• Experience with Teams Voice and Microsoft Defender for Endpoint.
• Familiarity with IT asset management and service management platforms.
• Familiarity with Azure IaaS, PaaS services and networking services e.g. ExpressRoute, VPN Gateway and Virtual Networking concepts.
  
  

What We Offer

• A dynamic and collaborative work environment.
• Opportunities for professional growth and technical development, including exposure to:
• Microsoft 365, including Windows 365 Desktop environemnt
• Power BI
• Power Automate flows
• PowerShell
• Intune
• Access to self-training tools and resources
• A competitive salary and benefits package.
  

The base salary for this position is expected to be between $85,000.00 and $115,000.00. The base salary offered to the chosen candidate will be commensurate with a candidate’s relevant experience and other qualifications for the position, as determined by the Company in its sole discretion. In addition to base salary, this position is eligible for an annual discretionary bonus, which is often a meaningful portion of the compensation package, and a robust benefits package.