What are the responsibilities and job description for the Vice President of Customer Relations position at Cera-X?
Vice President, Customer Relations
We are seeking a Vice President of Customer Relations to lead and strengthen customer relationships across the organization. This role focuses on building long-term partnerships, improving customer engagement, and aligning customer-facing activities with business goals.
Responsibilities
- Lead customer relationship strategy and execution
- Build and maintain strong relationships with key customers
- Partner with Sales, Customer Experience, and Operations teams
- Oversee customer communication, feedback, and issue resolution
- Monitor customer-related metrics and identify improvement opportunities
- Lead and develop customer relations teams
Qualifications
- Extensive experience in customer relations, account management, or customer success
- Strong leadership and stakeholder management skills
- Proven ability to work cross-functionally and drive customer-focused initiatives
- Excellent communication, negotiation, and problem-solving skills