Lead Ophthalmic Technician

Koch Eye Associates is proud to have served the residents of Rhode Island with field-leading eye care for almost 40 years. We began our practice in 1981 out of a small office in Warwick, and now we have eight locations spanning Warwick, Cranston, North Kingstown, Wakefield, and Woonsocket. Our dedicated team of ophthalmologists and optometrists is devoted to providing top-notch, stress-free care to our patients.

The Lead Ophthalmic Technician plays a key role in supporting clinical operations and ensuring high-quality patient care. This position is responsible for performing and overseeing a wide range of technical duties, including patient intake and preparation, preliminary eye exams, diagnostic testing, and support during minor procedures. In addition to hands-on clinical responsibilities, the Lead Technician provides guidance and mentorship to ophthalmic staff, helps maintain equipment standards, and supports efficient clinic workflows across locations.

Description

• Providing leadership and supervision to the ophthalmic technician team, including scheduling, performance evaluations, and mentoring to ensure a cohesive and effective team.
• Coordinating and prioritizing patient care activities, ensuring smooth and efficient patient flow within the clinic.
• Performing advanced ophthalmic technician duties, including complex diagnostic tests, specialized procedures, and patient assessments as needed.
• Assisting in the training and onboarding of new ophthalmic technicians, ensuring that they are proficient in all required skills and protocols.
• Monitoring the quality of patient care, maintain adherence to standards and protocols, and implement quality improvement initiatives.
• Educating patients on eye care procedures, pre-operative and post-operative instructions, and the proper use and care of contact lenses or eyeglasses.
• Maintaining accurate and up-to-date patient records, documenting assessments, test results, and treatment plans in compliance with hospital policies and regulatory guidelines.
• Ensuring proper maintenance and calibration of ophthalmic equipment, coordinating with the appropriate departments for repairs or replacements.
• Responsible for ordering medical supplies and maintaining levels for inventory
• Performs other duties as assigned

Required Skills/Abilities:

• Knowledge of performance evaluation and customer service metrics
• Solid understanding of reporting and budgeting procedures
• Proficient in MS Office and call center equipment/software programs
• Outstanding communication and interpersonal skills
• Excellent organizational and leadership skills with a problem-solving ability
• Reliable and results-driven
• Positive and patient 

Education and Experience:

• High school diploma or equivalent; Higher degree in a relevant discipline will be appreciated
• Minimum one year of ophthalmic technician experience
• Has previous lead or supervisory experience
• Experience in customer service is required
• Excellent leadership, interpersonal, and communication skills.

Physical Requirements:

• Sitting, Standing, Bending, Reaching, Stooping, Walking and Lifting
• Ability to see, hear, and speak with sufficient capability to perform assigned tasks
• Driving independently to other facilities
• Must possess the physical, mental, and cognitive skills needed to complete essential tasks, including abilities such as learning, remembering, focusing, categorizing, and integrating information for comprehension, problem-solving, and timely decision-making.

We are committed to a policy of non-discrimination and equal employment opportunity. All patients, employees, applicants, and other constituents of our clinical groups will be treated with respect and dignity regardless of race, national origin, gender, age, religion, disability, veteran status, marital/domestic partner status, parental status, sexual orientation, and gender identity and/or expression, other dimensions of diversity or common human decency. We value diversity in thought and culture and welcome highly skilled, capable, competent, collegial members to our team. 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.