What are the responsibilities and job description for the Activities Coordinator/Guest Services- Waterside RV Resort position at Century Storage?
Activities Coordinator/Guest Services - Waterside Resort
Waterside RV Resort is looking for a bright, energetic and friendly candidate to fill our Guest Services Specialist Role at our brand-new 55 RV Resort Community located in beautiful Sebring, Florida.
Position Summary:
The Activities Coordinator is responsible for providing a high level of customer service to all resort guests during their stay. Primary responsibilities will include helping to create and manage guest activities, greeting all guests entering the resort, and assisting with reservations by phone, online, or in person. The essential functions and responsibilities of the position may vary from time to time to meet the needs of the Resort and Guests.
Essential Job Duties:
- Greet & welcome all guests, maintaining a warm and friendly demeanor at all times.
- Manage guest activities, with the ability to create, plan and communicate events with guests and employees in an organized timely fashion.
- Approach all encounters with guests and employees in an attentive, courteous and service oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by guests and employees.
- Answer guests’ inquiries about resort services, facilities and hours of operation in a timely manner.
- Be able to complete an arrival and departure, reservations confirmations, clear site housekeeping, check for overdue arrivals and departures, address guest maintenance and housekeeping concerns.
- Ensure proper handling of guest mail and packages.
- Be well versed on rates, lengths of stay, seasonal schedules and approved promotions or discounts.
- Time management.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Attend all company & resort required meetings and training sessions.
- Effectively handle problems, including anticipating, preventing, identifying and solving problems as necessary.
- Maintain confidentiality of information.
- Show initiative, including anticipating guest or operational needs.
- Maintain a clean & organized work area.
- Must be able to cross-train in other resort related areas.
- Perform other duties as requested by Resort Management.
- Must be flexible to work some weekends, evenings and holiday
Education & Experience:
- Must be enthusiastic, upbeat, and energetic
- Must work well under pressure and in high-stress situations
- Strong customer service skills
- Strong attention to detail
- Excellent communication skills
- Computer proficient, including the internet and Microsoft Office suite; experience using Newbook PMS a plus
Waterside RV Resort offers competitive compensation and a generous benefits package including health, dental, vision, life insurance, holiday pay, vacation/sick pay.
Waterside RV Resort is a Drug Free Workplace
Drug Screening required
Job Type: Full-time
Pay: $15.00 - $16.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $15 - $16