What are the responsibilities and job description for the Case Manager position at Century Housing Corporation?
JOB TITLE: | Case Manager I and II (depending on location) |
DIVISION/UNIT: Century Oasis Resident Services (OASIS)
STATUS: Non-exempt (Full-Time)
SUPERVISOR: | Resident Services Supervisor |
LOCATION: (Long Beach, Los Angeles, South Bay, O.C.)
GENERAL SUMMARY: Case Management Services form the core of the services for people who are homeless, at risk of homelessness, formerly homeless and who have complex health and/or behavioral health conditions; are high utilizers of public services and other vulnerable populations including individuals with criminal justice histories and individuals who are exiting institutions such as hospitals, residential treatment programs, and custody facilities.
The team employs a “whatever it takes approach” to assist a client in their transition from homelessness to housing stability. Case management includes, but is not limited to the following: outreach and engagement, intake and assessment, service planning, linkage to health, substance abuse disorder, mental health and other supportive services. Assistance in benefit establishment, transportation, legal issues and crisis intervention.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Coordinate and implement support services for a caseload of individuals residing in permanent supportive housing.
- Develop effective, trusting relationships with residents-with a focus on facilitating housing placement and stability, independence and maintenance of improved physical and mental health.
- Assist in the screening, assessment, and application of residents including orientation to housing policies, resources, and goals.
- Work with clients to create an individual service plan, and conduct comprehensive assessments to be reviewed and updated quarterly.
- Learn and utilize the project’s database software (CHAMP/HMIS/APRICOT), maintain up to date, accurate, and complete data and progress notes as required by the project and its funding sources.
- Maintain a current, thorough knowledge of community resources and utilize these to provide comprehensive services to residents.
- Provide interventions and crisis management services, including after-hours crisis response.
- Provide individualized referrals to primary medical care, mental health services, and other community services as needed.
- Work cooperatively and cohesively with other members of the multidisciplinary team, including participation in weekly property meetings, services staff meetings and staff training.
- Work cooperatively with property management staff to fairly and effectively enforce lease requirements with the goal of maintaining housing.
- Assist residents in the management of daily activities and scheduled appointments- facilitating socialization, health maintenance, sense of community, and progress in recovery.
- Obtain training in and practice Housing First strategies and Harm Reduction- to help residents be successful in permanent housing.
- Participate with administrative staff, in program compliance, evaluation and modification.
- Understand and promote CVC’s mission, vision, and values. Adheres to all Century Policies and Procedures.
- Provide coverage for programs which occur occasionally during evening and weekend hours
- Other duties as assigned by supervisor.
Required Knowledge, Skills and Abilities
- Experience working with clients with mental illness, chronic health issues, and substance use disorders.
- Experience working in permanent supportive housing with low income, diverse populations;
- Excellent oral and written communication, organization and time management skills;
- Knowledgeable about eligibility requirements, application procedures and benefits of federal and state entitlement program;
- Be able and willing to work flexible hours which may include evenings or weekends;
- The ability to establish, maintain, track, measure and report to stakeholders the program’s objectives and their efficacy in assisting residents to achieve their life opportunities objectives;
- Ability/willingness to work in a flexible, tolerant, diverse, community setting;
- Ability/willingness to work with individuals and families who have mental disabilities and/or substance addictions; as individuals, survivors and persons with rights, dignity, and a self-determined future;
- A good sense of humor and self-confidence;
- Must be computer literate in word processing and database;
EDUCATION AND EXPERIENCE:
Minimum Requirements:
Case Manager I: Bachelor’s Degree in human services, social work, OR comparable professional experience.
Case Manager II: Bachelor’s Degree in human services, social work, and 3 years of professional experience.
Physical Requirements | Rarely (0-12%) | Occasionally (13-33%) | Frequently (34-66%) | Regularly (67%- 100%) |
Seeing: Must be able to read and see the computer |
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Hearing: Must be able to hear well enough to communicate with telephone callers, clients, and co-workers |
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Standing/Walking |
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Climbing/Stooping/Kneeling: |
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Sitting: Must be able to sit at the workstation for long periods |
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Lifting/Pulling/Pushing: Must be able to lift 15 pounds |
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Fingering/Grasping/Feeling: Must be able to write, keyboard, and use phone system |
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Salary and Benefits:
Attractive compensation with fully- paid medical, dental, vision and life/AD&D, long-term care, retirement plan with company match, paid time off, paid holidays and more. Paid college tuition assistance, professional development opportunities and college loan repayment assistance available.
Our organization is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or Veteran status.
Salary : $26 - $30