Automotive Service Advisor/Writer

WANTED---TOP AUTOMOTIVE SERVICE ADVISOR!!!

Century Dodge Chrysler Jeep Ram, a growing automotive dealership is currently seeking a Service Advisor. Century needs a talented and self-motivated Service Advisor to help us expand our service volume. Century is a family owned and operated dealership that can offer excellent pay and performance incentives.

Description:

The Service Advisor position is responsible for meeting and exceeding customer requirements pertaining to repair and/or servicing of their vehicle issues. The Service Advisor is a key player in the dealership for fostering positive customer relations through communication and follow-up on repair status and charges for repairs. Service Advisors should promote service sales through communication of information to customers on maintenance and repair needs that are identified during the service appointment process. Service Advisors act as a liaison between external customers and all those involved internally at the dealership in the service appointment process. This includes but is not limited to: service technicians, general office staff, new and used vehicle sales staff and service and parts department personnel.

Primary Responsibilities:

· The individual presents a friendly, professional greeting to customers and helps identify, confirm and offer resolution to customer concerns

· Advise customers of estimated service and repair costs and review details of service/repair invoice with customer to gain their understanding of all services provided

· Determine progress of repair/service orders and inform customer accordingly

· Serves as the communicator between customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer

· Review results of customer satisfaction surveys with service managers

· Address customers questions/needs promptly and professionaly

· Establish long-term positive relationships with customers.

· Identify service needs of customer vehicle based upon historical service data

· Ensure comprehensive re-delivery check of customer vehicle, ensuring cleanliness and that all items identified for service/repair have been carried out appropriately and on schedule

Qualifications:

· Proven track record of achieving or over-achieving goals

· Outstanding communication skills

· Professional appearance and work ethic

· Great attitude with a high-energy personality

· Superior customer service skills

· Basic understanding of vehicle systems

· Basic understanding of computer keyboard operations

· Valid driver’s license

· Previous Service Advisor Experience

Century Offers our Service Advisors:

· An updated and remodeled facility

· Production bonuses based on performance

· Factory training

· Experienced/engaged owners and management team

· A growing market

Benefits:

· Competitive pay plan with multiple bonus opportunities

· Medical, dental and vision insurance available

· 401(k)

· Paid vacation and paid holidays

· Employee referral program

· Employee discounts on vehicle purchase, parts and service

Candidates are expected to be professional in manner and appearance, with good attention to detail. Applicants must be dependable, persistent, good problem solvers and have excellent customer service skills.

To schedule an interview, call Justin Hogue at (636) 332-2800 or email resume.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Service Advisor : 1 year (Required)

Work Location: In person

Salary : $61,209 - $84,333