What are the responsibilities and job description for the Customer Service Representative-Commercial Print and Direct Mail position at Century Direct Solutions?
About Triangle Services: Triangle Services is a family owned and operated business that provides printing, facilities and aviation management services for Fortune 500 companies and local businesses. Our winning team has a service record spanning over sixty years of excellence & success. Triangle Services has some of the industry's most dedicated service professionals across North America. We fuel working class communities with a sense of pride, security, and professionalism. Our average employee tenure rate is well over the industry average. Every day, hundreds of our clients depend on our team nationwide. Our customers count on us to be exceptional for them, and that's why we put so much effort into training and growing our people. We take care of our own. They take care of our clients in return.
Values: Live by and lead through our cultural values of Safety, Integrity, Innovation, Communication and Care
Triangle Services Division, Century Direct Solutions, located in Islandia, NY, is a printer/mailer specializing in data management, data processing and personalized printing.
We have an exceptional opportunity for a:
Customer Service Representative
Seeking individuals with 3 years’ experience in direct mail/print production customer service. Complete hands-on responsibility for account service and production management for multiple direct mail accounts, consisting of end-to-end campaign planning and execution in the following areas, digital, bindery/finishing, data processing, personalization, lettershop services and postal regulations. Must be able to recognize and balance client needs for quality, schedule/on time delivery and budget.
Qualifications /Responsibilities include:
-Must have CSR experience in the direct mail/print production industry.
-Ability to communicate and work effectively with Client’s and Marketing partners and proactively present production solutions.
-Solid planning and organizational skills. Must develop campaign schedules, monitor them throughout the production cycle and communicate changes/issues in a timely manner.
-Direct experience managing letter shop/mailing service process, including data processing, personalization, quality control checks, inventory management and postal reconciliation.
-Ability to review new package specifications with client’s creative teams at every phase in the process and provide paper, format, manufacturing and postage recommendations for cost efficiencies.
-Proficient in MS Office programs.
-Detail oriented, organized with strong math and problem-solving skills.
-College degree is a plus but not required.
Job Type: Full-time
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
- 401K
Shift:
- Day shift
Work Location: In person