I. T. Director

FUNCTION: 

The IT Director is responsible for the strategic leadership, operational management, and hands-on oversight of all property technology systems, including IT infrastructure, networking, audio-visual (AV) systems, and related support functions. This role ensures the availability, security, and performance of the organization’s technology platforms to meet operational, regulatory, and guest experience needs. The IT Director manages a team of professionals to deliver high-quality technical solutions and exceptional service to both internal and external stakeholders.

 RESPONSIBILITIES:

1. Develop and execute the IT and AV strategy in alignment with organizational goals, budgets, and operational priorities.
2. Partner with executive leadership to evaluate business needs, recommend technology investments, and prioritize initiatives.
3. Oversee vendor relationships, procurement, and contract management for IT and AV systems.
4. Plan, install, configure, service, and maintain computer hardware, software, networks, and AV systems within the IT department’s scope.
5. Ensure high availability and performance of network, server, POS, and AV systems, including preventive maintenance and timely upgrades.
6. Monitor system capacity, usage, and lifecycle planning to proactively address operational demands.
7. Maintain disaster recovery and business continuity plans, including regular testing.
8. Implement and enforce IT and AV security policies to ensure data integrity, compliance with regulations (including local gaming regulations and SOX), and protection against threats.
9. Oversee access controls, system monitoring, and incident response protocols.
10. Direct daily IT and AV operations, ensuring timely resolution of technical issues and minimal service disruptions.
11. Provide technical support and training to end users on software, hardware, and AV systems.
12. Manage computer operations scheduling, backups, and data retrieval.
13. Oversee the design, installation, and maintenance of property AV systems, including conference rooms, event spaces, digital signage, and public address systems.
14. Ensure AV solutions support guest experiences, entertainment venues, and internal communications effectively.
15. Collaborate with event teams to provide technical AV support for meetings, entertainment events, and large-scale productions.
16. Lead IT participation in Gaming, property and corporate audits.
17. Ability to work all shifts and have on-call availability. 
18. Conduct research on emerging technologies to recommend innovative solutions.
19. Maintain accurate IT and AV documentation, asset inventories, and system diagrams.
20. Perform other duties and special projects as assigned.
21. Read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents.  
22. Respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.  
23. Effectively present information to top management, public groups. 
24. Define problems, collect data, establish facts, and draw valid conclusions. 
25. Interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
26. Establish and maintain effective channels of communication with all levels of the Nugget team and guests. 
27. Using the Nugget’s system of recognition, recognize team members who are going “above and beyond” as appropriate
28. Knowledgeable of and consistently follow Nugget policies and procedures as well as appropriate local, state, and federal regulations.
29. Perform work in a safe manner and always maintain a safe environment for fellow team members and guests alike. 
30. Immediately report unsafe conditions, team member or guest incidents to Security, Management, and the Safety Manager. 
31. Maintain a positive and professional image for the Nugget when performing duties or representing the Nugget and encourages others to do the same.
32. Regular predictable attendance is required.
33. Other duties and responsibilities as assigned.

REPORTING RELATIONSHIPS:                                            Assistant General Manager / General Manager

MINIMUM REQUIREMENTS:

Minimum 21 years of age. 

EDUCATION LEVEL:

High School diploma or equivalent is required. Degree in Management Information Systems or the equivalent in education and experience is required. 

LANGUAGE:

Effectively communicate with others both verbally and in written form using the English language. 

EXPERIENCE:

Minimum 3-5 years in an IT Management role 

Two or more years of recent and related MIS experience with a gaming environment is preferred.

SPECIAL SKILLS:

Ability to define problems, collect data, establish facts, and draw valid conclusions.

Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

LICENSE/CERTIFICATION:

Nevada Employee Gaming Registration required. 

Alcohol Awareness Certification may be required for special events.  

PHSYICAL DEMANDS AND WORK ENVIRONMENT:

Ability to walk, stand, or sit for extended periods of time.

Ability to lift, and move product up to 80 lbs.

Fine finger manipulation. 

Work environment may include smoke and variable temperature, lighting, and noise levels.

Work may be performed indoors and outdoors during special events.

Essential duties may involve working in a small, confined area to install, maintain, or repair MIS equipment.