POSITION: Specialist                                                           GAMING LICENSE: MGC Level 2

PROPERTY:  Caruthersville                                                 DEPARTMENT: IT

REPORTS TO: IT Manager                                                              

POSITION SUMMARY

The employee in this position is responsible for providing superior service to both internal and external guests. All employees are required to practice the customer courtesy skills of See.Say.Smile to ensure our guests are afforded a remarkable experience. This position is responsible for basic troubleshooting of PC, printer, telecommunications (phone, fax, cell), network, server, and PBX systems. This position is responsible for installation of approved software. In addition, this position is responsible for writing detailed technical documentation where needed.

JOB DUTIES AND RESPONSIBILITIES

The following statements are intended as general examples of the duties of this position and are not all-inclusive for specific positions.  Other reasonable duties may be assigned. 

1. Ensure at all times operating principles are being adhered to:
   1. Clean – Keep all areas clean and pristine.
   2. Safe – Follow all safety policies and procedures.
   3. Friendly - Use customer courtesy skills of See.Say.Smile to provide superior guest service.
   4. Fun – Have fun!  Be interactive with all internal and external guests while maintaining professional standards.

1. Interact with all guests and employees to positively affect interactions with guests and employees, and demonstrate resiliency to deal with difficult guests in all types of business conditions.  Work effectively and courteously with fellow employees. 

1. Review and monitoring of key applications, operating systems, and data communication equipment.  

1. Provide maintenance of personal computers and associated computer equipment.

1. Provide implementation services on new software and hardware installations.

1. Maintains integrity and security of company information with regards to database backup/restore and disaster recovery planning.

1. Keep informed of new technology and provides training, assists management, and develops services for property information systems.

1. Reviews department activities with Systems Analyst and/or IT Manager

1. Meet with departmental directors and managers as necessary.

1. Performs other duties as assigned. 

WORKING CONDITIONS/ESSENTIAL FUNCTIONS

• Ability to use all equipment associated with the position, including, but not limited to, computer keyboard and telephone.
• Ability to multi-task.
• Ability to read, write, and understand complex instructions.
• Ability to move effectively and efficiently around the casino and hotel.  Will require the following: walking 50%, standing 25%, sitting 25% and must be able to lift up to 50 lbs.
• Ability to complete tasks in an interruptive environment under time pressures.
• Ability to communicate effectively with guests and all levels of employees.
• Prolonged periods of standing and walking.
• Ability to work in a brightly lit, smoke filled casino environment with above average noise levels.
• Availability to work 24-hours hours a day, 7 days a week, varied work schedules, weekends, and holidays.

JOB QUALIFICATIONS

•     High School diploma or GED equivalent preferred

•     Must possess above average computer skills, specifically with all Microsoft Office programs.

•     Ability to learn multiple casino tracking programs, inclusive of but not limited to: CMS, SDS and AS400 

•     Must be able to obtain and maintain Valid Missouri Gaming license

• Must be able to receive and maintain all required certification.
• Must complete all required company training.

I have read and understand this job description.  I am able to do this job with or without (circle one) accommodation.   I will notify my manager and Human Resources immediately and will work toward a solution.

Signed and acknowledged by: ___________________________________ DATE: ___________