SHIFT MANAGER - CAGE-VAULT

JOB TITLE:        Shift Manager of Cage Vault

DEPARTMENT:  Finance

FLSA:                 Non-Exempt

LOCATION:       New Cumberland, WV

WAGE:               DOE

REPORTS TO:    Manager of Cage and Credit Ops

SUMMARY

Responsible for ensuring that accounting activities at all Vault and Cage locations are performed accurately and efficiently in accordance with all applicable laws, West Virginia Lottery rules and regulations, Federal mandates, and Mountaineer Casino, Racetrack and Resorts established policies, procedures and controls.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

1. Assists in the supervision of the staff’s performance as it pertains to cage and vault procedures, security and compliance.
2. Assists in training, scheduling and evaluations of personnel in keeping with company objectives.
3. Assist in maintaining appropriate staffing levels for all shifts within the department.
4. Responsible for the smooth implementation of all procedural changes.
5. Monitors and edits working schedules, time and attendance reports for cage/vault employees daily.
6. Maintains and secures necessary controls for the cage/vault operations.
7. Verifies the cash reserve daily and places bank orders for currency and coin as necessary.
8. Assumes the responsibility for the controlling and accounting activity within the cage and vault for each shift and for adherence to regulations and policies regarding cage/vault.
9. Performs other duties as needed to ensure efficient and effective operational needs are maintained to company and department standards.
10. Interacts with customers and employees during their assigned shift to assure that the team is always pleasant while being efficient and effective.
11. Ensures that all equipment is in good working order, schedules maintenance as needed.
12. Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs.
13. Assists in staff selection, training, recognition, separation and other human resources related issues.
14. Evaluates staff performance and provides feedback.
15. Complete understanding and adherence to disciplinary policies including but not limited to coaching and counseling staff and the use of the progressive discipline to modify performance.
16. Assist in the development, implementation and monitoring of department standard operating procedures.
17. Participates in continuous improvement teams as assigned and contributes input, information and solutions to help improve the department and organization.
18. Practices, observes and enforces safety rules and regulations while looking out for the welfare of the customer.
19. Investigates customer complaints relating to the department and determines basis of grievance.
20. Utilizes effective communication tools to ensure that consistent, accurate and timely information is provided through the shifts. 
21. Ensures that staff behavior and appearance are in compliance with established standards.
22. Maintains a professional work environment with management and staff.        Maintains harmony among staff and resolves grievances.
23. Maintains complete confidentiality of all company information at all times.
24. Participates in meetings and trainings as required.
25. All other duties as assigned. 

REPORTING LINE

You will report directly to the Manager of Cage and Credit Ops

and then to Direct of Finance

QUALIFICATION REQUIREMENTS

• Must have excellent communication skills, be polite, and present a neat appearance at all times. 
• The ability to work with others as a team in an efficient manner. 
• You will need to be available to work all shifts. 
• The ability to work in a fast –paced environment.
• Results oriented, hands-on professional with the ability to deal effectively and interact well with the customers and employees
• Ability to accurately calculate figures and amounts and perform mathematical functions applicable to business needs.
• Ability to read and comprehend simple instructions, short correspondences, and memos.
• Ability to interpret and follow through on a variety of instructions furnished in written, oral, diagram or schedule form.
• You must be at least 21 years old. 
• You must be able to obtain a Level 1 Table Game License and a Validation Manager License through the WV Lottery.
• You also must be able to pass a background investigation and obtain and maintain a WV Racing License.

EDUCATIONAL AND/OR EXPERIENCE

High School Diploma or equivalent.  Minimum of one year related cashier experience in a supervisory capacity; or equivalent combination of education and experience.

PHYSICAL DEMANDS

While performing the duties of this job, the employee:  must be able to maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees and others. Is regularly required to stand; walk and move through all areas of the casino; speak; hear; use hands to finger, handle or feel; reach with hands and arms. The employee may occasionally be required to sit The employee must continuously lift and/or move up to twenty-five (25) pounds and lift and/or move up to fifty (50) pounds.

WORK ENVIRONMENT

Will be exposed to working in a noisy, smoke/secondary smoke environment and seasonal elements.