ROK-MASSAGE THERAPIST-FT U

SUMMARY

Responsible for providing massage therapy and body treatment services to resort guests to ensure maximum guest service and satisfaction of Spa guests.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

1. Maintains knowledge of massage and body treatments offered on Spa menu, including special offers and packages.
2. Performs massage therapy services according to established spa procedures.
3. Maintains proper safety and sanitation of work areas, equipment and tools.
4. Verifies inventory and replenishes spa supplies and products as needed.
5. Provides exceptional service to spa and resort guests.
6. Assists, as needed, with scheduling guests and merchandising and selling spa products.
7. Maintains professional grooming and appearance.

REPORTING LINE

You will report directly to the Hotel Operations Supervisor and then the Hotel Operations Manager.

QUALIFICATION REQUIREMENTS

• Must have excellent communication skills, be polite, and present a neat appearance at all times. 
• Must be able to maintain a professional, positive demeanor in stressful situations, remaining polite to the guests at all times.
• The ability to work with others as a team in an efficient manner. 
• The ability to apply common sense reasoning to variety of situations.

• Proven experience providing high level of guest service.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. 

• Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents. 
• Ability to write effective reports and memos.  
• Ability to communicate effectively in one-on-one, small group, and large group situations.
• Ability to respond to common inquiries from other employees or guests.
• The availability to work all shifts.
• The ability to work in a fast–paced environment and stressful situations.
• Must be at least 18 years old. 
• Must be able to pass a background investigation and obtain and maintain all work cards as required by the company.
• The ability to verify the right to work in the United States. 

EDUCATIONAL AND/OR EXPERIENCE

High School Diploma or equivalent. Massage therapy license required.  Minimum two years retail spa experience preferred.  

PHYSICAL DEMANDS

Ability to stand and walk for prolonged periods of time. Ability to push, pull, bend, reach, squat, kneel, crawl, twist, sit, climb, balance, and carry/lift 25 pounds. Constant use of hearing, speech, vision (including close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.), radios, and tools or equipment requiring a high degree of dexterity.

WORK ENVIRONMENT

Will be exposed to working in a noisy environment and seasonal elements. 

Our company offers a fun work environment, opportunities for professional growth, paid time off accrual and benefits, including single or family health, vision, and dental benefits, and access to emergency care for eligible team members. 401(k) plan with match available for permanent positions after 90 days.

Potential to earn tips and/or commissions.