What are the responsibilities and job description for the Retail Manager Fulltime Varied Shifts position at Century Casinos Inc?
FUNCTION:
Responsible for managing the day-to-day operations of the Nugget Gift Shop including, guest service, supervising staff, purchasing, merchandising and ensuring accurate inventory.
RESPONSIBILITIES:
- Meet with sales representatives to determine appropriate merchandise and pricing for the gift shop, this may include overnight travel to trade shows when necessary.
- Order and receive merchandise for store inventory.
- Using the current inventory system, maintain accurate merchandise counts, locate, and correct inventory errors.
- Proactively develop, implement, and maintain processes to reduce inventory shortage.
- Prepare and present all necessary reports such as month-to-date revenues, profit and loss statements, inventory status and payroll information to the appropriate members of the management team in a timely and efficient manner.
- Hire, supervise, train, coach and develop Gift Shop team members.
- Develop, administer, and track progress of GUEST service program for the gift shop area to include suggestive selling, merchandising and product knowledge.
- Prepare annual performance evaluations for Gift shop team members as appropriate.
- Establish and maintain effective channels of communication with all levels of the Nugget team and guests.
- Using the Nugget’s system of recognition, recognize team members who are going “above and beyond” as appropriate.
- Knowledgeable of and consistently follow Nugget policies and procedures as well as appropriate local, state, and federal regulations.
- Perform work in a safe manner and always maintain a safe environment for fellow team members and guests alike.
- Immediately report unsafe conditions, team member or guest incidents to Security, Management, and the Safety Manager.
- Maintain a positive and professional image for the Nugget when performing duties or representing the Nugget and encourages others to do the same.
- Regular predictable attendance is required.
- Other duties and responsibilities as assigned.
REPORTING RELATIONSHIP: VP of Hotel Operations
MINIMUM REQUIREMENTS:
Must be at least 21 years of age.
EDUCATION LEVEL:
High School diploma or equivalent is required.
LANGUAGE:
Effectively communicate with others both verbally and in written form using the English language.
EXPERIENCE:
Minimum 3 years in a retail management/supervisory position required.
SPECIAL SKILLS:
Proficient in the use of Microsoft Office including, Excel, Word, and Outlook.
PHSYICAL DEMANDS AND WORK ENVIRONMENT
Ability to walk, stand, or sit for long periods of time.
Ability to lift, and move product up to 50 lbs.
Fine finger manipulation.
Work environment may include smoke and variable temperature, lighting, and noise levels.
Work may be performed indoors and outdoors during special events.
LICENSE/CERTIFICATION:
Alcohol Awareness Certification required.