What are the responsibilities and job description for the collection team lead position at CENTURY CASINO?
NON EXEMPT POSITION DESCRIPTION
POSITION: Collection Team Lead GAMING LICENSE: MGC Level 2
PROPERTY: Caruthersville DEPARTMENT: Finance
REPORTS TO: Collection Team Supervisor
POSITION SUMMARY
The employee in this position is responsible for providing superior service to both internal and external guests. All employees are required to practice the customer courtesy skills of See.Say.Smile to ensure our guests are afforded a remarkable experience. The Collection Team Lead is responsible for accurate collection, counting, and recording of funds while maintaining complete confidentiality and professionalism.
JOB DUTIES AND RESPONSIBILITIES
The following statements are intended as general examples of the duties of this position and are not all-inclusive for specific positions. Other reasonable duties may be assigned.
- Ensure at all times operating principles are being adhered to:
- Clean – Keep all areas clean and pristine.
- Safe – Follow all safety policies and procedures.
- Friendly - Use customer courtesy skills of See.Say.Smile to provide superior guest service.
Fun – Have fun Be interactive with all internal and external guests while maintaining professional standards.
Interact with all guests and employees to positively affect interactions with guests and employees, and demonstrate resiliency to deal with difficult guests in all types of business conditions. Work effectively and courteously with fellow employees.
Responsible for accurate and timely collection, counting, and recording of funds.
Performs functions of Count Team Supervisor as needed.
Maintains constant awareness of activities of all areas assigned in order to observe and act appropriately in the event of any suspicious or irregular activity.
Completes all company-required training within designated time frames.
WORKING CONDITIONS/ESSENTIAL FUNCTIONS
- Ability to use all equipment associated with the position, including, but not limited to, computer keyboard, currency counters, jetsort, 10-key calculator, and telephone.
- Ability to multi-task.
- Ability to read, write, and understand complex instructions and communicate them to subordinates in a way that can be easily interpreted.
- Ability to complete tasks in an interruptive environment under time pressures.
- Ability to communicate effectively with guests and all levels of employees.
- Ability to stand for long periods of time (6-10 hours) with intermittent breaks on a daily basis.
- Ability to complete repetitive arm and shoulder movements with lifting.
- Ability to work in a secured, small, enclosed space with varied temperatures and noise levels.
- Ability to pull/push large carts with assistance weighing up to 800 lbs
- Ability to work in a brightly lit, smoke filled casino environment with above average noise levels.
- Availability to work 24-hours hours a day, 7 days a week, varied work schedules, weekends, and holidays.
JOB QUALIFICATIONS
- High School Diploma or GED equivalent
- Must be able to obtain and maintain Valid MGC Level 2 Gaming license.
- Must be able to receive and maintain all required certification.
- Must complete all required company training.
I have read and understand this job description. I am able to do this job with or without (circle one) accommodation. I will notify my manager and Human Resources immediately and will work toward a solution.
Signed and acknowledged by: ___________________________________ DATE: ___________