What are the responsibilities and job description for the Customer Service Representative position at CENTURY BOX GOOBY INDUSTRIES CORP?
What You’ll Do
As a Customer Service Representative, you’ll be the vital link between our customers, sales team, and production staff—ensuring projects move smoothly from order to delivery. You’ll manage customer accounts, prepare and process job specifications, and help guarantee that every product meets expectations for quality, timing, and cost.
Key Responsibilities:
- Act as the main communication hub between customers, sales, and internal teams.
- Prepare and communicate job bag requirements and customer information to production and quality teams.
- Enter and maintain job workorder, specification sheets, and releases in the ERP system.
- Manage customer inventories, raw materials, WIP, and receivables.
- Maintain and organize customer assets (samples, files, structures, etc.).
- Assemble job bags with workorder and customer assets
- Assist with new product introductions and business meetings.
- Facilitate resolution of product complaints and serve as liaison between customers and manufacturing.
- Support graphics and structure approvals when needed.
- Partner with Accounts Receivable to research and resolve payment issues.
- Arrange logistics for customer shipments, including carrier coordination and pallet counts.
- Ensure compliance with company policies and maintain accurate, retrievable records.
Additional Duties:
- Provide clarification and insight into customer expectations.
- Visit customer locations as required.
- Perform other tasks as assigned by the supervisor.
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Qualifications
- Associate degree required; Bachelor’s degree preferred—or equivalent experience.
- Proficiency in Microsoft Excel; familiarity with ERP systems.
- Strong organizational and multitasking skills.
- Excellent communication and problemsolving abilities.
- Ability to work independently with minimal supervision.
- Experience in folding carton, printing, or manufacturing customer service preferred.
- Detailoriented, accurate, and comfortable working in a fastpaced environment.
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Safety First
All employees are required to wear safety glasses, hearing protection, and steel-toe shoes in manufacturing areas. Additional policies and conduct guidelines are covered during orientation and outlined in the employee handbook.
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Perks & Benefits
401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid sick time
Paid time off
Vision insurance
EQUAL OPPORTUNITY EMPLOYER /AFFIRMATIVE ACTION PLAN
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, or creed, religion, sex, marital status, familial status, sexual orientation, national origin, age, disability, veteran’s status, status with regard to public assistance, or any other class protected by Federal, State, local laws governing nondiscrimination in employment.
About CENTURY BOX GOOBY INDUSTRIES CORP
Our Company: Century Box is a leader in the folding carton manufacturing space. Our packaging company has serviced customers across the U.S. in providing a broad range of packaging services that improve our client’s speed-to-market, industry presence and profitability margins. The foundation of our success are the people who have come to work at Century Box and our amazing long-term client partnerships. We promote a workplace of continuous learning, teamwork, and mutual respect.