Account Service Specialist

Company Information:

Century Box has been a leader in folding carton manufacturing since 1963. Our award-winning packaging solutions support customers nationwide by improving speed-to-market, brand presence, and profitability. Our success is built on two things: the people who choose to work here and the strong partnerships we’ve developed with our clients.

At Century Box, we foster a workplace that values continuous learning, teamwork, mutual respect—and fun! Located just 28 miles north of Boston, our Methuen, MA facility is where innovation and collaboration meet.

Role Summary: As a Account Service Specialist, you’ll be the vital link between our customers, sales team, and production staff—ensuring projects move smoothly from order to delivery. You’ll manage customer accounts, prepare and process job specifications, and help guarantee that every product meets expectations for quality, timing, and cost.

Responsibilities include, but are not limited to:

• Act as the main communication hub between customers, sales, and internal teams.
• Prepare and communicate job bag requirements and customer information to production and quality teams.
• Enter and maintain job workorder, specification sheets, and releases in the ERP system.
• Manage customer inventories, raw materials, WIP, and receivables.
• Maintain and organize customer assets (samples, files, structures, etc.).
• Assemble job bags with workorder and customer assets
• Assist with new product introductions and business meetings.
• Facilitate resolution of product complaints and serve as liaison between customers and manufacturing.
• Support graphics and structure approvals when needed.
• Partner with Accounts Receivable to research and resolve payment issues.
• Arrange logistics for customer shipments, including carrier coordination and pallet counts.
• Ensure compliance with company policies and maintain accurate, retrievable records.

Additional Duties:

• Provide clarification and insight into customer expectations.
• Visit customer locations as required.
• Perform other tasks as assigned by the supervisor.

Qualifications

• Associate degree required; Bachelor’s degree preferred—or equivalent experience.
• Proficiency in Microsoft Excel; familiarity with ERP systems.
• Strong organizational and multitasking skills.
• Excellent communication and problemsolving abilities.
• Ability to work independently with minimal supervision.
• Experience in folding carton, printing, or manufacturing customer service preferred.
• Detailoriented, accurate, and comfortable working in a fastpaced environment.

Schedule:

• Monday thru Friday 9:00am 5:00pm

Safety First

All employees are required to wear safety glasses, hearing protection, and steel-toe shoes in manufacturing areas. Additional policies and conduct guidelines are covered during orientation and outlined in the employee handbook.

Perks & Benefits

• Competitive salary
• Comprehensive medical, vision, and dental insurance
• 401(k) plan
• PTO
• Paid sick leave

EEOC Statement

Century Box provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

About CENTURY BOX GOOBY INDUSTRIES CORP

Our Company: Century Box is a leader in the folding carton manufacturing space. Our packaging company has serviced customers across the U.S. in providing a broad range of packaging services that improve our client’s speed-to-market, industry presence and profitability margins. The foundation of our success are the people who have come to work at Century Box and our amazing long-term client partnerships. We promote a workplace of continuous learning, teamwork, and mutual respect.