What are the responsibilities and job description for the Internal Communications Manager (76040) position at Centurion?
Centurion is proud to be a leading provider of comprehensive healthcare services to correctional facilities, state hospitals, and community mental health centers nationwide. We are currently seeking a Full-Time Internal Communications Manager to join our team.
Position Summary
The Internal Communications Manager serves as the primary driver of the company's internal voice, execution, and communication rhythm. Supporting a workforce of more than 12,000 across the country in corporate, clinical, and facility-based environments, this role ensures employees are informed, aligned, and connected to the organization and its mission.
This is a highly execution-focused role requiring a structured, organized, and responsive professional who takes ownership, moves work forward, and delivers with consistency and accuracy. The Manager partners closely with the Senior Director of Marketing & Communications to translate strategy into clear, effective communication that reflects both corporate priorities and frontline realities.
Key Responsibilities
Strategic Communication & Leadership Support
Executive Communications: Partners with the Senior Director to draft, refine, and execute communications for the CEO and Executive Leadership Team.
Strategic Alignment: Translates business priorities into clear, actionable messaging for a diverse workforce including clinical, operational, and administrative teams.
Change Management: Develops and executes communication plans for organizational updates, including new contracts, operational changes, and HR initiatives.
Content Creation & Channel Management
Internal Platforms: Manages day-to-day content across internal communication channels including intranet and employee communication platforms, ensuring accuracy, consistency, and accessibility.
Newsletter & Campaigns: Develops and distributes recurring communications, including company bulletins and targeted campaigns that balance enterprise messaging with field-relevant content.
Content Development: Produces high-quality written and visual content including leadership messages, presentations, video scripts, digital signage, and manager toolkits.
Brand Consistency: Ensures all internal communications, materials, and content are aligned with brand standards, tone, and messaging.
Engagement & Culture
Employee Feedback: Supports the development and analysis of engagement surveys and pulse checks to inform communication strategy.
Town Halls & Events: Coordinates content and logistics for company-wide meetings including Town Halls, ensuring alignment, clarity, and execution.
Recognition Programs: Supports and executes employee recognition initiatives that highlight contributions across clinical and operational teams.
Crisis & Operational Readiness
Rapid Response Communications: Assists in drafting timely communications related to operational updates, public health matters, or facility-level incidents.
Compliance & Accuracy: Ensures all communications align with healthcare regulations, HIPAA requirements, and operational protocols.
Qualifications
Experience: 4 to 7 years in internal communications, corporate communications, or a related field. Experience in healthcare, correctional healthcare, or government services strongly preferred.
Execution Mindset: Highly organized, structured, and responsive with a demonstrated ability to manage multiple priorities, meet deadlines, and independently drive work to completion.
Writing & Content Development: Strong writing and editing skills with the ability to communicate clearly across executive, clinical, and operational audiences.
Technical Proficiency: Experience with internal communication platforms, email marketing tools, and Adobe Creative Cloud for content development and design.
Workforce Communication Experience: Experience communicating with a distributed or deskless workforce that may have limited or restricted email access is preferred.
Education: Bachelor's degree in Communications, Journalism, Public Relations, Marketing, or related field.