What are the responsibilities and job description for the IT/ EHR Help Desk (84084) position at Centurion Health?
Centurion is proud to be the provider of comprehensive healthcare services to Department of Corrections.
We are currently seeking a full-time Technical Support Specialist 1 to join our IT Team located in Tallahassee, Florida.
The Technical Support Specialist I position will be based out of Tallahassee, FL and will be the first level of technical support provided to our end users. Support tickets will be received by both phone and email. Responsibilities include, but not limited to; troubleshooting and resolving computer, printer, software, and network related issues. Basic technical knowledge and troubleshooting skills are required.
Qualifications:-
Associates in Information Technology preferred, not required
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1-2 years providing IT support to end users
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Understanding of networking services such as DNS, DHCP, and ability to troubleshoot basic connectivity problems
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Experience with administration of Active Directory, implementing and troubleshooting Group Policy, and AD topologies
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Experience with administration of Office 365 and Office product suite
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General knowledge of electronics, PC architecture and operating systems
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Experience with current Windows OS
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Demonstrated expertise in Remote Desktop Management, PC troubleshooting, configuration and maintenance and printer troubleshooting.
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Working knowledge of a range of diagnostic utilities, including application error and system event logs review to include ping, traceroute, ipconfig, and PsExec
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Understanding of VoIP technologies, administration, and troubleshooting
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Currently hold or be willing and able to obtain the following certifications within designated timeframe after onboarding:
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ITIL Foundation
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CompTIA A
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CompTIA Net
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Excellent communication skills both written and verbal
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Resourceful, and able to take initiative in a dynamic environment
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We offer excellent compensation and comprehensive benefits for our full-time team members including:
- Health, dental, vision, disability and life insurance
- 401(k) with company match
- Generous paid time off
- Paid holidays
- Flexible Spending Account
- Continuing Education benefits
- Much more...