Video Teleconferencing Services Operations

Centuria, a Service-Disabled Veteran-Owned Small Business (SDVOSB), has been delivering IT, Engineering, and Scientific solutions to the Federal Government since 2002. During our two decades of service, we have earned the trust and respect of our government clients for the simple reason that we have great people who are experts in their fields and take pride and ownership in everything they do. 

The Washington Post has recognized Centuria Corporation as one of the top workplaces in the DC Metro area for 2024. This award celebrates nationally recognized companies that make the world a better place to work together by prioritizing a people-centered culture and giving employees a voice. The Top Workplaces USA award is based entirely on feedback from an employee engagement survey completed by the employees of participating workplaces. Centuria is honored to have been awarded this distinction.  

Responsibilities:

•Responsible in organizing and scheduling a variety of requested VTC and telephone bridging appointments using a variety of tools and methods of connectivity make best use of available resources. Communicate the details of these appointments to all parties concerned include changes.

•Provide a competent level of technical support for handling the initial and advanced reported problems requiring troubleshooting and analysis methods. Support is primarily for the staff and secondarily extended to all VTC customers and users in the DOD that interface with USFF via VTC

•Must ensure USFF remains 98% operational capable and compliant with all industry, Navy and DOD mandated AV and VTC standards.

•Consults, reviews and performs VTC systems scheduling and facilitation for all VTC systems primarily within USFF Headquarters and secondarily to partner DOD organizations.

•Analyze, consult and recommend VTC repair and upgrades to increase and maintain operational efficiency and global interoperability. This extends to the USFF Maritime Operations Center.

•Responsible as for all VTC facilities to constantly oversee and monitor the daily operations and issues to ensure technical and operational problems are identified early, to receive the appropriate corrective maintenance action.

•Recommended and implement immediate solutions to known problems as they occur.

•Responsible for ensuring internal security standards are adopted and maintained for all AV and VTC systems with USFF Headquarters

•Independently plan, schedule and carry out responsibilities.

•Resolve complex problems, keeping government lead informed of controversial issues that arise.

•Provide professional multimedia presentation and VTC support which includes setup, operations, maintenance and configuration management of conference rooms, auditoriums and operations centers with these capabilities.

Experience

•In depth knowledge of VTC operations, management techniques, devices, methods, services and standards.

•In depth knowledge of specialized communications process and techniques utilized in the interface of VTC systems. In depth knowledge of DOD and DON communications concepts, principles, practices, procedures, long range objectives and techniques applicable to VTC systems. 

•In depth skill and ability to operate highly complex and modern VTC systems.

•In-depth skill in determining the feasibility of using newly developed equipment and techniques to perform specific VTC functions.

•In depth skill in facilitating high profile AV and VTC requirements in support of Four-Star Military Flag Officers and Senior Executive equivalents.

Job Requirements: (BULLETED LIST) 

•5 Years active and recent experience in Video Teleconferencing Call management for the DOD.

Education

•High School or Career Field / Community: Information Technology

Security Clearance

•Must have an active Secret clearance