Project Manager

Job Title:  Project Manager         

Location: Arlington VA

Clearance: DHS Suitability

Company/ Program Description:

Centuria, a Service-Disabled Veteran-Owned Small Business (SDVOSB), has been delivering IT, Engineering, and Scientific solutions to the Federal Government since 2002. During our two decades of service, we have earned the trust and respect of our government clients for the simple reason that we have great people who are experts in their fields and take pride and ownership in everything they do.

Job Responsibilities:

·        For both the 24x7 and 16x5 service desks, ensures that program execution properly meets the requirements of the contract and develops policies and procedures to adjust program activities for customer satisfaction

·        Provide needed logistical and programmatic support to the Service Desk Leads and 35 service desk staff and ensure the highest level of performance and customer satisfaction

·        Empower team to be fully functional and productive by working in close cooperation across roles and functions, internal and external to the technology team

·        Prepare presentations, reports, and manage staff schedules to maximize efficiencies based on information about customer systems to be evaluated to include system specifications and appropriate skill sets.

·        Be responsible for audit or inspection activities and take steps to ensure all gaps are addressed in a timely manner.

·        Ensure that all contractor performance metrics’ quality levels are met or exceeded through the contractor’s quality control processes

·        Coordinate the gathering of periodic status reports and communications with stakeholders on major incidents, other priority incidents and issues through monthly customer teleconferencing sessions and other ad hoc methods.

·        Provide weekly communication to Government management on issues, risks, accomplishments, Memorandum of Agreement (MOA) breaches, and contractor performance metrics; Communicate status updates to executive leadership; and identify and implement best practices and continuous improvements.

·        The PM shall respond to a request for discussion or resolution of all performance, service, delivery, and technical inquiries or problems within two (2) hours of notification.

·        Manage the contract, coordinate requirements, and communicate with the government to ensure that support is appropriate to meet the government’s requirements, priorities, and objectives.

·        Manage, assign, schedule, and support the contractor employees, subcontractors, and resources supporting this contract.

·        Be responsible for the overall delivery of IT services and support to CISA and its customers. Ensures alignment between all service functions/teams and adherence to SLOs.

·        Coordinate with other CISA contractors to ensure awareness and appropriate training/SOPs are provided in advance of operations configuration changes or break/fix tasks.

Job Requirements:  

At least 5 to 8 years of progressively responsible IT consulting experience in service desk environments.  In addition, individual should have 3 years managing medium sized professional IT services engagements, including Federal project management experience.  Demonstrable experience in writing business/project plans, technical documents, presentations and proposals required.  Individual must have high degree of skills with the MS Office toolsets.

A high degree of interpersonal skill in working with various levels of technical and business-oriented individuals is required.  Prior experience in a government consulting services environment is preferred.

Candidate will work on-site.

Education

Bachelor’s degree in Computer Science or IT related field. 

Certifications

ITILv4 is required.

Security Clearance

Must be suitable to work for DHS and be able to qualify for a DHS clearance.  Does not need a current DHS clearance