What are the responsibilities and job description for the Employee Benefits Account Manager position at Centura Benefit Solutions?
Employee Benefits Account Manager
General Description: Manages the service and retention of clients as a dedicated day-to-day contact
Responsibilities:
- Manage a book of business in conjunction with Producer/Consultant, primarily comprised of fully insured and level funded clients
- Provide proactive and personalized support to assigned clients and their employees
- Act as the primary contact between clients and carriers/administrators
- Educate, advise and aid clients on all Compliance topics, including but not limited to ERISA, COBRA, ACA, and FMLA
- Implement insurance contracts for existing and new clients
- Administer a variety of programs such as EAP, wellness, benefits administration technology, tax sheltered accounts, pharmacy, etc.
- Develop employee communications for policy renewals, enrollment procedures, benefit changes and/or clarifications
- Address client issues related to billing, eligibility, claims, etc.
- Prepare materials for client meetings
- Coordinate, manage and attend client meetings both in person and virtually
- Initiate client cross-selling opportunities and develop client accounts
- Assist Producer/Consultant with new business opportunities
Manage Policy Renewal and Open Enrollment process
- Request, analyze and compare carrier/administrator proposals
- Develop renewal analysis, plan modeling, contribution illustrations, and cost reduction strategies
- Conduct on-site employee meetings to educate and communicate benefit plans
- Prepare documents for contractual changes and new carrier/administrator implementations
Knowledge, Skills and Abilities:
- 2-4 years experience as an Account Manager in employee benefits industry, college degree preferred
- Establish effective working relationships with clients, internal partners, and carriers/administrators
- Stay updated on industry changes, technology and trends
- Set priorities and manage deadlines
- Work in a fast-paced, team environment with minimal instruction
- Carry out complex tasks with many concrete and abstract variables
- Organized, detail oriented and prioritizes accuracy
- Eager to learn new concepts and further professional development
- Open to feedback and coaching
- Comfortable with internet-based programs and Microsoft Office products
- Must hold Life, Health, and Accident insurance license