Centro Hispano Resource and Wellness Coordinator

Centro Hispano Resource and Wellness Coordinator

Centro Hispano de East Tennessee was founded in 2005 by the Hispanic Chamber of Commerce to address a critical gap in services for the Latino community. Built by and for Latinos, Centro is a nonprofit organization dedicated to promoting empowerment and civic participation so that all can thrive as active citizens of East Tennessee through education and social services. Our vision is to see every Latino and Latina thriving—educationally, economically, and culturally.

Position Description

The Resource and Wellness Coordinator is part of Centro Hispano’s Health & Resources pillar and is responsible for identifying and managing available resources, which includes updating the internal database to accurately refer clients to external organizations for assistance. This job requires great attention to detail and promptness in responding to clients and organizations. This position requires an employee who takes initiative, is proactive and self-motivated, and expresses good judgment when faced with challenging situations. The role also requires a trauma-informed & client-centered approach when serving clients and handling sensitive information, ensuring interactions are conducted with empathy, respect, and an understanding of the impact of past experiences. The ideal candidate has excellent interpersonal skills, is a team player, and is reliable and enthusiastic.

This position exists to:

• To bridge barriers and inequities -such as language, status, transportation and income, and food insecurity for the Latino Community of Knoxville to access resources

Responsibilities

• Resource Navigation - 75%
• Manage referrals, phone calls and walk ins
• Manage Front Desk by coordinating schedule, covering vacancies and keeping current procedures
• First Point of contact for the organization. Responsible for the intake process of clients to ensure all requests and needs are captured within Centro’s procedures.
• Interact with Centro’s clients in Spanish and English via phone, email, walk-ins, text service providing the appropriate information to meet the clients’ needs.
• Maintain an updated list of community resources with a particular focus on including but not limited to legal, interpreters, education, and other areas via online searches and communication with partner organizations. Detailing which organizations provide services in Spanish, which require government issued IDs and/or health insurance, or other relevant information regarding the service.
• Maintain an accurate record of all interactions with Centro’s clients through our customer management system (Salesforce), following the protocols for internal and external referral.
• Collaborate with Supervisor in reporting including but not limited to quarterly key performance indicator tracking.
• Collaborating with the rest of the Health & Resources team to serve clients with food, infant care and basic needs.
• Facilitate application completion process for community identified needs
• Other duties as assigned.
• Outreach & Wellness Initiatives (25%)
• Develop relationships with partners that support our community. This may include but not limited to tabling at partner events with the support from the Health & Resources Pillar.
• Collaborate with the Senior Health & Resources Coordinator to coordinate and host Centro Hispano’s quarterly health and resource fairs.
• Attend a variety of community events to advertise and recruit for Centro programming including but not limited to: back to school nights, resource fairs, etc.
• Represent the organization and client community on a variety of committees, councils, and advisory boards, bringing relevant information back to their supervisor and the organization.
• Identify partners and resources to support wellness initiatives. This may include scheduling partner meetings, coordinating site visits, facilitating mental health and wellness referrals.
• Coordinating educational workshops and events that support wellness initiatives.
• Offering one on one support to clients (18 years of age or over) that need assistance in navigating mental health and wellness resources and services
• Maintaining and updating mental health and wellness resources.

Reports to

Senior Health and Resources Coordinator

Performance Expectations

• Information and referral services are meeting performance standards and responsive to community needs.
• Referrals are all followed up within two business days
• Deliver information and conduct referrals with empathy and professionalism to ensure clients feel heard, respected and supported while protecting sensitive information and client confidentiality.

Qualifications

• Corazón for Centro Hispano’s goals and mission.
• Experience with or passion for working with culturally diverse populations
• Fully Bilingual in English and Spanish (written and spoken).
• Associates Degree or equivalent experience
• Social work or a related field experience preferred.
• Discretion handling sensitive and confidential information.
• Knowledge of google suite (gmail, sheets, docs)
• Demonstrate the ability to organize, direct /guide, problem-solve, provide results and the ability to prioritize work to meet deadlines, work at a fast pace, and multitask.
• Must have a valid state driver’s license and reliable transportation.
• Must be authorized to work in the United States.

Salary, Schedule and Benefits

• $43,000-45,000 a year, dependent on education and experience
• 40 hours per week
• Schedule: Monday- Thursday in office, one evening a week, Friday flexible hours, occasional Saturdays
• Benefits
• 13 Paid Holidays
• 3 weeks Paid Office Closures (Two weeks in Dec/Jan and First week of June)
• 10 days Paid Time Off
• Wellness Benefits:
• Employer contribution toward health insurance premium
• Optional dental and vision insurance available
• 8 weeks paid parental leave after 12 months employment
• 8 week sabbatical after 7 years of employment
• Passionate and community-oriented team
• Flexible working schedule
• Supportive and creative workplace environment that values work/life balance
• Continued education and training opportunities
• Eligible employer for Public Student Loan Forgiveness program

Job Type: Full-time

Pay: $43,000.00 - $45,000.00 per year

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Vision insurance

Work Location: In person

Salary : $43,000 - $45,000