M365 OCM Delivery Lead

M365 OCM Delivery Lead

Job Level: W2T Consultant 

Job Location: Hybrid/Onsite-Must be local to Chicago

Travel Expectations: None

Job Classification: Temporary (W2T)    

Join Centric Consulting – A Culture You’ll Love 

At Centric Consulting, we've cultivated a unique approach to business.  Our business is built on three fundamental principles: Enjoy the people you work with, have fun, and do great work. These principles define our consulting model and have crafted one of the most vibrant cultures in the consulting industry – celebrating individuals, collaboration, and lifelong friendships.  

In this role, you will: 

• Lead a Current State Assessment to identify which M365 functionalities are enabled, disabled, or underutilized.  
• Partner with client leadership to define the desired vision for M365 use and create a phased roadmap for enablement and adoption.  
• Conduct Stakeholder Analysis to identify key user groups, sponsors, and influencers critical to adoption success.  
• Perform high-level Change Impact Analysis to determine how changes affect business processes, roles, and users.  
• Lead Use-Case Definition and Learning Needs Analysis, prioritizing efforts that drive the greatest business value and user adoption.  
• Develop and execute a comprehensive Communications Plan to ensure consistent messaging, awareness, and engagement throughout the organization.  
• Establish and coordinate a Change Champion Network to reinforce adoption and support local engagement across business units.  
• Provide oversight of training content development, collaborating with instructional designers and content developers.  
• Define and track adoption metrics to measure success, monitor progress, and inform continuous improvement activities.
• Serve as the primary OCM point of contact, ensuring alignment between business objectives, technology implementation, and user readiness.

Who You Are: 

• 8 years of experience in Organizational Change Management (OCM) or transformation leadership roles, ideally within large enterprise environments.  
• Proven experience supporting Microsoft 365 (M365) or similar digital transformation initiatives.  
• Strong understanding of change management methodologies (e.g., Prosci ADKAR, Kotter, etc.) and ability to tailor them to client needs.  
• Demonstrated ability to develop and execute communications, stakeholder engagement, and training strategies. 
• Exceptional facilitation and presentation skills with the ability to influence senior leadership.  
• Excellent written and verbal communication skills, with the ability to distill complex information into clear, actionable messaging.  

• Strong project management and organizational skills, with experience managing multiple workstreams.  

   

Preferred Qualifications:  

• Prosci or other formal Change Management certification.  
• Experience leading OCM efforts for Microsoft 365 enablement/adoption programs.  
• Familiarity with learning content development processes and tools (e.g., Captivate, Canva, Camtasia, Articulate).
• Experience defining and reporting on adoption and engagement metrics.
   

Total Rewards:  

We proudly offer competitive compensation, and a comprehensive and well-rounded benefits package for full-time employees that have been designed to nourish your well-being. Benefits offered include health, dental & vision coverage, 401(k) with company match, life insurance, self-managed PTO, paid holidays, parental leave, and other unique incentives that celebrate your accomplishments. We also offer access to many voluntary benefits such as Flexible Spending Accounts, Critical Illness, Hospital Indemnity, Legal Services, as well as discounts on home, auto and pet insurance       

• Remote and Hybrid Work
• Time Off When You Need It
• Benefits That Flex
• Professional Development  

While benefits eligibility may vary for roles that are non full-time, we provide unique opportunities for growth, skill development, and more.  Regardless of your role, you’ll be part of a collaborative environment where every team member contributes to our shared success.  

Who We Are: 

Founded in 1999 with a remote workforce, we combine the benefits of experience, flexibility, and cost efficiency to create tailored solutions centered on what’s best for businesses.  Now numbering more than 1,400 employees in the U.S. and India, we’re committed to solving clients’ toughest problems and delivering on our mission of providing unmatched experiences.   

Our purpose at Centric Consulting is to bring unmatched experiences to clients and employees. These aren't just words we use — it's how we became a company and who we are today. Providing an unmatched experience means we approach each other as human beings and lead with empathy and humility. It means we work diligently to ensure we are a place where everyone can create a sense of belonging and feel respected for who they are.  

What Makes Centric a Great Place to Work? 

We know that creating and sustaining an authentically welcoming culture requires that we all play a part in promoting diversity, equity, and inclusion, from our business practice to how we show up for employees and communities. This is how we bring our mission and core values to life, working together to provide the highest quality services to our clients while allowing our employees to reach their full potential.  We are proud to be an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veterans’ status, or any other characteristic protected by federal, state, or local laws.  

Reasonable accommodations are available for candidates during all aspects of the selection process. Please advise the talent acquisition team if you require accommodations during the application or interview process. 

#LI-Hybrid