What are the responsibilities and job description for the Tier 2 Service Desk Technician position at Centre Technologies?
We are excited to announce we are expanding and looking to grow our team with a new System Administrator!
Our Company Culture:
Our diverse workforce allows Centre to develop and leverage knowledge, skills, and experiences that impact our overall success. Within our collaborative environment, our team of consultants work to identify innovative solutions for our clients. Together, we guide our clients through the process of selecting, deploying, and managing IT solutions tailored to their specific business needs.
Centre Employee Benefits:
The role of System Administrator will enable a qualified candidate to manage several IT environments across several different business verticals. In managing these environments for clients, the System Administrator is to provide guidance to Centre Assist clients by being the subject matter expert of the IT environment. The objective is to assist in recommendations of upgrades, configuration changes and other best practice’s that the client has not implemented. The role will be an escalation point for the Centre Assist team with questions or technical issues for clients and recommend opportunities to the Account Executive.
Essential Duties & Responsibilities:
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Our Company Culture:
Our diverse workforce allows Centre to develop and leverage knowledge, skills, and experiences that impact our overall success. Within our collaborative environment, our team of consultants work to identify innovative solutions for our clients. Together, we guide our clients through the process of selecting, deploying, and managing IT solutions tailored to their specific business needs.
Centre Employee Benefits:
- Hybrid Work Options, Paid Time Off, and Paid Holidays
- Medical, Dental, Vision, and 401(k) with employer match contributions
- Stability to grow alongside hard-workers in a collaborative environment with opportunities to grow professionally
The role of System Administrator will enable a qualified candidate to manage several IT environments across several different business verticals. In managing these environments for clients, the System Administrator is to provide guidance to Centre Assist clients by being the subject matter expert of the IT environment. The objective is to assist in recommendations of upgrades, configuration changes and other best practice’s that the client has not implemented. The role will be an escalation point for the Centre Assist team with questions or technical issues for clients and recommend opportunities to the Account Executive.
Essential Duties & Responsibilities:
- Must possess both the Technical and Managerial skills to act as a liaison between Centre and customer Executives. Extensive experience supporting and working with Executive level personnel
- Solve client’s issues by leveraging Problem Management and resolution of issues in a timely manner
- Prioritize tasks and meet deadlines
- Excellent troubleshooting and written/verbal communication skills to communicate progress and status of activities to customer Executives
- Must be a team player with outstanding customer service skills
- The ability to communicate and explain technology to non-technical individuals
- Regular meeting cadence with client’s Executive liaison to discuss the IT environment
- Learn and understand the client’s business (Regulations and how the client wants to operate)
- Strong IT documentation skills
- Bachelor’s Degree preferred
- 5 years of hands-on IT experience
- Must possess excellent knowledge and experience using Microsoft Word, Microsoft Office, Excel, and Access
- Windows 7/8/10
- Windows Server 2008R2/2012R2/2016/2019
- Microsoft Windows Administration tools (AD Users and Computers, DHCP, DNS, Group Policy, Sites and Services, etc.)
- Microsoft Active Directory including Azure AD (Architect, Implementations, Migrations)
- Microsoft Exchange 2007/2010/2013 and Office 365 Email (Architect, Implementations, Migrations)
- Microsoft Hyper-V
- Citrix Technologies (Architect, Implementations, Migrations)
- XenServer
- XenApp
- XenDesktop
- Web Interface
- Secure/Access Gateway
- NetScaler & WANScaler
- VMware Server Virtualization Technologies (Architect, Implementations, Migrations)
- Citrix Application/Desktop Virtualization Technologies (Architect, Implementations, Migrations)
- Backup / DR strategies (Architect, Implementation and Administration)
- Systems Upgrades including security patch management
- Monitoring of system utilization and application performance
- Understanding of network infrastructures and troubleshooting various networking protocols including but not limited to TCP/IP, DNS, DHCP, etc
- Experience with various network hardware systems such as but not limited to Cisco Switches, Dell Switches, Cisco ASA, HP ProCurve, Sonicwall, Fortigate, Palo Alto, Juniper, Cisco Meraki, Checkpoint, etc. a plus
- Experience with various Enterprise level server hardware such as but not limited to Dell PowerEdge servers, etc
- Experience with Enterprise Storage solutions
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