What are the responsibilities and job description for the Service Product Manager position at Centre Technologies?
Position Summary
Centre Technologies is seeking a strategic and execution-oriented Product Manager to lead the development, launch, and lifecycle management of new managed service offerings across Microsoft Cloud, cybersecurity, and AI, including Copilot. This role will translate market demand, customer needs, and internal capabilities into scalable, differentiated service offerings that drive revenue growth, gross margin expansion, and long-term client value.
What You’ll Do
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Centre Technologies is seeking a strategic and execution-oriented Product Manager to lead the development, launch, and lifecycle management of new managed service offerings across Microsoft Cloud, cybersecurity, and AI, including Copilot. This role will translate market demand, customer needs, and internal capabilities into scalable, differentiated service offerings that drive revenue growth, gross margin expansion, and long-term client value.
What You’ll Do
- Lead Service Strategy and Launch: Develop and manage a roadmap of new offerings across Microsoft 365, Azure, Security, and AI/Copilot, from concept through commercialization.
- Productize Services: Design standardized, repeatable service packages with clear scope, pricing, service levels, operational requirements, and target margins.
- Own Go-to-Market Enablement: Partner with sales and marketing to develop positioning, value propositions, sales plays, and enablement materials that support adoption and growth.
- Drive Cross-Functional Execution: Collaborate with sales, service delivery, operations, and leadership to ensure offerings are commercially viable, operationally executable, and scalable.
- Maintain a Customer-First Perspective: Engage clients and internal stakeholders to refine offerings based on market feedback, business outcomes, and client ROI.
- Launch of new service offerings that generate incremental revenue and attractive gross margins.
- Strong sales adoption and attach rates across key service lines.
- Reduced time-to-market for new service development and launch.
- Demonstrable customer adoption, retention, and business impact from newly introduced offerings.
- 10 years of experience in product management, solution development, or service portfolio management, preferably within an MSP, cloud, or SaaS environment.
- Strong working knowledge of:
- Microsoft 365 & Azure
- Cybersecurity services (MDR/XDR, identity, compliance)
- AI/Copilot use cases in business environments
- Experience developing and managing pricing models, including per-user, per-device, and consumption-based structures.
- Demonstrated ability to work cross-functionally, influence stakeholders, and drive execution from strategy through launch.
- Operates with a business owner mindset and strong commercial acumen.
- Balances strategic thinking with hands-on execution.
- Communicates effectively across technical, operational, and executive audiences.
- Brings a passion for building scalable, repeatable offerings that create measurable business value.
- Play a leadership role in shaping next-generation offerings across cloud, cybersecurity, and AI.
- Make a direct impact on company growth, service innovation, and market differentiation.
- Join a collaborative, #ONETEAM culture with strong executive sponsorship and cross-functional partnership.
- Help define the future service portfolio of a growing and evolving managed services provider.
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