Technology Upgrade & Coordination Analyst

Job Description

Must Have Technical/Functional Skills

Technical Skills

Strong understanding of Windows and Linux platforms (primary focus of the role).

Knowledge of OS/DB/framework upgrade cycles, EOL/EOS processes, and remediation practices.

· Familiarity with infrastructure components:

o Databases (DBA)

o Middleware

o IIS/App servers

o Cloud platforms

o Citrix

o Networking

· Hands-on experience with JIRA and ServiceNow for workflow tracking.

· Ability to work with environment provisioning, build sheets, access management, and deployment coordination.

· (Nice to have) Exposure to Mainframe / AS400 platforms.

Functional Skills

· Strong planning and coordination abilities for multi-application upgrade programs.

· Experience handling risk, issue, and dependency management.

· Understanding of change management processes (CRQ/REQ/WO).

· Experience with compliance and governance frameworks (UCAL, SOX, security controls).

· Ability to prepare and maintain documentation: one-pagers, runbooks, rollback plans, RACI, timelines.

· Excellent communication and stakeholder management skills across technical and leadership groups.

Roles & Responsibilities

1. Upgrade Planning & Coordination

· Support creation of upgrade roadmaps, milestones, and detailed cutover plans for multiple AITs.

· Coordinate environment readiness across DEV/UAT/PROD/CNR.

· Manage provisioning, build sheets, and access setup.

· Align dependencies with DBA, Middleware, App/IIS, Cloud, Citrix, and Networking teams.

2. Execution & Governance

· Participate in standups, checkpoints, and governance meetings.

· Track and manage risks, issues, blockers, dependencies, and CRQs.

· Ensure EOL/EOS items are remediated within committed timelines; escalate where required.

· Support change readiness including HLD/LLD approvals, build status, test completion, and sign-offs.

3. Documentation & Compliance

· Prepare and maintain documentation: one-pagers, timelines, RACI charts, runbooks, rollback procedures.

· Maintain hygiene in JIRA and ServiceNow—statuses, comments, links to CRQ/REQ/WO.

· Ensure adherence to UCAL/SOX standards, security controls, and audit/regulatory requirements.

4. Communication & Stakeholder Management

· Act as primary coordinator between AIT teams, infrastructure, vendors, and partner groups.

· Provide clear and timely status reporting including RAG statuses, risks/mitigations, and decisions required.

· Prepare and deliver updates for leadership forums.

5. Testing & Cutover Support

· Coordinate performance, functional, regression, and UAT testing cycles.

· Support cutover planning, execution, and post-upgrade validation activities.