What are the responsibilities and job description for the Teamcenter Architect position at Centraprise?
Role: Teamcenter Architect
Location: Wichita, KS (Complete Onsite)
Position Type: Full Time
Job Description
Must Have Technical/Functional Skills
Technical
- Siemens Teamcenter PLM
- Understanding of Teamcenter architecture and components
- Knowledge of Teamcenter modules such as: Workflow, Structure Manager, Change Management, Access Management
- Familiarity with Unix/Linux and Windows environments
- Knowledge of databases (Oracle / SQL Server)
- Experience with ITIL-based support processes
- Handle incidents and service requests using ITSM tools (ServiceNow, Remedy, etc.)
- Participate in problems and change management processes
Functional
- Provide L2/L3 support for Teamcenter PLM users
- Troubleshoot and resolve application, data, and workflow issues
- Monitor system stability, performance, and availability
- Manage incidents, service requests, and problem records via ITSM tools (ServiceNow, Remedy, etc.)
- Perform root cause analysis and implement permanent fixes
- Support Teamcenter upgrades, patches, and hotfixes
- Perform regression and UAT testing
- Support data migration and validation activities
- Participate in release planning and deployment
Roles & Responsibilities
Operations Support
2nd Level Support
- Provide advanced troubleshooting for incidents escalated from 1st level. Perform administrative activity to maintain the system:
- Add or remove users, Update roles/groups and End user queries
- Provide problem management for identifying repeat incidents and problems within the application and validation of problem call resolutions.
- Support communicating with Siemens Global Technical Access Centre (“GTAC”) for known or found deficiencies (IRs (Incident Reports) and PRs (Problem Reports)).
- Leverage change control to ensure all changes implemented are approved, scheduled and communicated.
3rd Level Support - Remote
- Provide expert troubleshooting for complex incidents escalated from 2nd level.
- Perform advanced problem management to identify root causes and identify and implement problem resolutions.
- Plan and execute release management in deployment of maintenance patches and performing project related tasks.
User Coverage
- Support 50 users.
- End user coverage for 4 hours a week to start. To be monitored monthly and adjusted as needed based on usage
- 24-hour response time for open issues
- Teamcenter Application Weekend Maintenance – Onsite
- To support patches and updates to Teamcenter, and to maintain code continuity with the Montreal Civil Teamcenter environment, the Siemens Partner will perform up to four (4) expected weekend maintenance activities.
- These maintenance activities will include remote updates and testing in the Teamcenter Pre Production environment. Any maintenance required on the Teamcenter Production environment will be planned a minimum of four (4) weeks in advance. Users will be expected not to access the Teamcenter application during the weekend maintenance windows.
- Maintenance activities will be performed by the Siemens Partner’s designated primary Product Architect. on site work is required
Generic Managerial Skills, If any
- Strong analytical and troubleshooting skills
- Good communication skills for interacting with technical and business users
- Ability to work independently and in cross-functional teams
- Strong documentation and organizational skills