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Service Desk Engineer

Centraprise
Blue, PA Full Time
POSTED ON 6/22/2026
AVAILABLE BEFORE 7/19/2026

Service Desk Engineer

Blue Bell, PA – (Onsite)

Full-Time Permanent


Job Description

Must Have Technical/Functional Skills

ServiceDesk E2 , ITIL, Windows, MAC, Networking

Roles & Responsibilities

  • Ticket Logging: Receive, log, and categorize incidents and service requests.
  • First-Level Support: Provide initial troubleshooting and resolution using knowledge base.
  • User Assistance: Support users with common issues (password reset, access, basic IT issues).
  • Escalation: Identify unresolved issues and escalate to L2/L3 as per SLA.
  • SLA Adherence: Ensure timely response and resolution within agreed SLAs.
  • Documentation: Update tickets with accurate actions and resolution details.
  • Communication: Keep users informed on status and closure.

Generic Managerial Skills, If any

Understand SLA’s and KPI’s

Salary.com Estimation for Service Desk Engineer in Blue, PA
$67,173 to $83,310
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