What are the responsibilities and job description for the Production Support Specialist position at Centraprise?
Role: Production Support Specialist
Location: Pennington, NJ (Onsite)
Duration: Full Time
Job Description:
Production Support Specialist
Primary Skill: Windows/Linux Dedicated Compute, Cassandra, Splunk/Dynatrace, Kafka, Cockroach DB, Redis.
· 3 years of Splunk and/or Dynatrace. Must be able to work with these tools fluently, using just keywords from an application issue to find root cause. Ability to set up monitoring within these tools is a plus.
· Strong knowledge of UNIX/LINUX and Windows server with Administration experience.
· Applications – Java, SQL, Autosys, Spring Boot, Kafka, Cockroach DB, Redis.
· Previous experience with Remedy incidents/changes/PKE/PBI and JIRA.
Roles & Responsibilities
Individuals will work in production support within Global Wealth and Investment Management line of business, focused on trading and order entry. Support Services include incident management (single user, branch outages, and infrastructure triage), coordination with problem management, constant knowledge building, identification implementation of process improvements, including but not limited to runbooks, monitoring, alerting, working with partner teams on process gaps, technology gaps, or stability concerns. Will be accountable for timely updates (including senior leadership) and restoration of all production application issues.
· Provide day-to-day application support for aligned applications by reviewing pertinent logging (including platforms with limited documentation)
· Drive for root cause analysis to application outages and provide quick service restoration (including single user and branch issues)
· Improve application stability and reduce errors present in the environment.
· Work closely with technology infrastructure teams, development, and testing teams in supporting integrated/independent releases, software/hardware upgrades, server upgrades, etc.
· Reduce Development escalation and ensure issues are resolved within the team.
· Proactively monitor and manage the production environment.
· Act as the point of escalation for the business and manage end-user client relationship.
· Ability to support nights/weekends for on-call coverage, including monthly release-related events.