What are the responsibilities and job description for the Desktop Support/Supervisor position at Centraprise?
Desktop Support/Supervisor
Location: Springfield, MA
Job Type: Full-Time Permanent
Required Skills
- Strong experience in Desktop Support and end-user technical support.
- Hands-on experience with PowerShell scripting for automation and system administration.
- Knowledge of Mobile Device Management (MDM) solutions.
- Experience with Sophos Endpoint Monitoring and endpoint security management.
- Experience with NinjaOne or any enterprise MDM/Endpoint Management tool is preferred.
- Ability to troubleshoot desktop, laptop, and mobile device issues.
- Experience supporting Windows operating systems, software installation, and hardware troubleshooting.
- Strong problem-solving, communication, and customer service skills.
Preferred Skills
- Experience with endpoint management and device compliance.
- Knowledge of software deployment and patch management.
- Familiarity with IT support processes and ticketing systems.
Key Responsibilities
- Provide desktop and end-user technical support for hardware, software, and mobile devices.
- Create and maintain PowerShell scripts for automation and administration.
- Manage and support Mobile Device Management (MDM) solutions.
- Monitor, troubleshoot, and maintain endpoint security using Sophos Endpoint Monitoring.
- Administer devices using NinjaOne or similar endpoint management tools.
- Install, configure, and troubleshoot desktops, laptops, peripherals, and applications.
- Resolve incidents and service requests while adhering to SLAs.
- Perform software deployment, patch management, and system updates.
- Collaborate with infrastructure and security teams to maintain endpoint compliance and security.
- Document technical procedures and support activities.