What are the responsibilities and job description for the Control room Engineer position at Centraprise?
Role: Control room Engineer
Location: Charlotte, NC- Onsite
Duration: Full Time
Job Description:
Roles & Responsibilities
· Monitor scheduled jobs, batch processes, alerts, and operational dashboards to ensure smooth execution and timely completion.
· Track job failures, delays, system alerts, and incidents; perform first-level analysis and initiate appropriate escalation procedures.
· Engage and coordinate with multiple teams, including application support, infrastructure, operations, business, and vendor teams, to drive deliverables to closure.
· Maintain clear and timely communication with stakeholders regarding job status, incidents, delays, risks, and resolution progress.
· Document incidents, actions taken, job status updates, and shift handover notes accurately and consistently.
· Follow defined standard operating procedures, escalation matrices, and incident management processes.
· Support daily operational reporting, status tracking, and management updates related to job monitoring and deliverables.
· Identify recurring issues and collaborate with relevant teams to support root cause analysis and process improvement.
· Ensure smooth shift transitions by providing complete and accurate handover information to the next shift or support team.