What are the responsibilities and job description for the AEP (Adobe Experience Platform) Analyst/CJA analyst (Customer Journey Analytics) position at Centraprise?
AEP (Adobe Experience Platform) Analyst/CJA analyst (Customer Journey Analytics) Schaumburg, IL
Permanent/Full-Time
Job Description
Roles & Responsibilities
Monitoring: 24X7 Monitoring the performance and health of the Adobe Journey Optimizer/Customer Journey Analytics and Adobe Experience Platform systems to ensure optimal functioning and adherence to defined service level agreements.
Troubleshooting: Identify and resolve issues related to the Adobe Journey Optimizer and Adobe Experience Platform, including but not limited to system errors, data discrepancies, and integration problems.
Support: Provide technical support to Dev teams and Business stake holders from multiple lines of businesses, including answering queries, troubleshooting problems, and offering guidance on system usage and best practices.
Incident Management: Manage and resolve incidents related to the AJO and AEP systems, ensuring timely resolution and minimal impact to users and business operations.
Documentation: Maintain accurate documentation of AJO and AEP processes, including standard operating procedures, troubleshooting guides, and knowledge base articles.
Collaboration: Collaborate with cross-functional teams, including marketing, data, and IT teams, to ensure smooth coordination and resolution of issues.
Deployment Support: Support deployment activities and participate in pre deployment KT sessions and review design documents, inventory and go-live checklist
Oncall rotation: Willingness to work in a 24x7 shift rotation to provide round-the-clock support coverage.
Generic Managerial Skills:
Communication: Excellent written and verbal communication skills to effectively interact with users and stakeholders, explain technical concepts, and provide support.
Collaboration: Ability to work collaboratively in a team environment and coordinate with multiple stakeholders to achieve common goals.
Documentation: Strong documentation skills to maintain accurate records of processes, troubleshooting steps, and knowledge base articles