What are the responsibilities and job description for the Entry-Level Alarm Monitoring Dispatcher-Full time Days position at Centralarm Monitoring?
Job Description
Start a career where your attention to detail, communication skills, and ability to remain calm under pressure can make a difference.
Centralarm Monitoring is seeking dependable, motivated, and detail-oriented individuals to join our team as Entry-Level Alarm Monitoring Dispatchers.
As a Central Station Dispatcher, you will play an essential role in protecting lives, homes, and businesses by monitoring alarm systems, responding to incoming signals, and coordinating appropriate emergency responses.
No previous alarm monitoring experience? No problem! We are looking for individuals who are eager to learn, demonstrate sound judgment, and take pride in providing exceptional service.
Key Responsibilities:
- Monitor and respond to incoming security, fire, medical, and other emergency alarm signals.
- Assess incoming alarms and follow established response procedures.
- Contact customers, emergency personnel, and appropriate authorities when necessary.
- Dispatch police, fire, and emergency medical services according to established protocols.
- Handle incoming and outgoing calls professionally and efficiently.
- Accurately document alarm activity, customer interactions, and emergency responses.
- Maintain composure and professionalism during stressful or time-sensitive situations.
- Follow company policies, safety procedures, and confidentiality requirements.
- Work collaboratively with fellow dispatchers and supervisors to ensure continuous monitoring coverage.
Qualifications
- High school diploma or GED preferred.
- Strong verbal and written communication skills.
- Basic computer proficiency and ability to navigate multiple computer systems.
- Excellent attention to detail and organizational skills.
- Ability to multitask in a fast-paced environment.
- Strong problem-solving skills and sound judgment.
- Ability to remain calm and focused during emergencies.
- Dependable attendance and punctuality.
- Willingness to learn new technology and follow established procedures.
- Previous dispatching, customer service, or call center experience is a plus but not required.
Schedule & Compensation
Day shifts available: 7:00 AM – 7:00 PM - 8 Hour & 12 Hour Scheduling Options
Full-time positions available with on the job training for 6-8 week period
Weekend and holiday availability may be required with compensation.
Bilingual Pay Differential: Additional $2.00 per hour for qualified employees fluent in Spanish or French.
Why Join Centralarm Monitoring?
At Centralarm Monitoring, our employees are an essential part of providing reliable, professional security and life-safety monitoring services.
We value teamwork, dependability, professionalism, and individuals who take pride in helping others.
This is an opportunity to develop valuable communication, emergency response, and technical skills while building a career in the security monitoring industry.
Apply today and become part of a team dedicated to protecting people and property.
Pay: $16.00 - $18.00 per hour
Expected hours: 40.0 per week
Benefits:
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- On-the-job training
- Referral program
Work Location: In person
Salary : $16 - $18