What are the responsibilities and job description for the Member Service Representative position at Central Wisconsin Credit Union?
Description:
Central Wisconsin Credit Union is a $51M NCUA insured, state-chartered, Credit Union. Our focus is to provide excellent service to our members.
We are looking for a qualified professional for our open Member Service Representative position at our Plover, WI location to deliver high-quality customer service to both internal and external members as defined by our excellent service standards.
Member Services Representative Responsibilities:
- The MSR will assist and respond to member inquiries regarding interest rates, credit union hours, direct deposits, available funds, withdrawals, payments, transfers, and credit union products and services.
- The MSR will provide email & phone support to both internal and external members.
- The MSR will assist with automated systems including but not limited to: online banking, mobile banking, & bill payer.
- The MSR will assist with incoming mail, insurance on collateral loans, & opening member accounts.
Requirements:
- Related work experience not required, but recommended.
- Demonstrate strong solution-oriented skills.
- Strong interpersonal/member service skills including oral and written communication.
- Well organized and the ability to succeed in a fast-paced environment.
- Proficiency in computers including Microsoft Word and Excel and utilize multiple systems consecutively.
- High School Diploma or equivalent.
Why Should You Apply?
When you work at Central Wisconsin Credit Union, it is more than a job. You are part of CWCU's mission that puts helping people above all else.
On-the-job training and Career Growth Opportunities – our goal is to provide all the training necessary for our new team members to feel secure and confident in their roles and advance their careers with Central Wisconsin Credit Union.
Benefits include:
- SIMPLE IRA Retirement Plan with up to 3% company match
- Paid Time Off
- 10 Paid Holidays each year
- Health, Dental, and Vision Insurance options
- FREE Life Insurance
- FREE AD&D Insurance
- FREE Long-Term Disability
Central Wisconsin Credit Union is an Equal Opportunity Employer
Pay range unavailable
Salary information is not available at the moment.
Benefits found in job post
- SIMPLE IRA Retirement
- Medical insurance
- Vision insurance
- Dental insurance
- Long-Term Disability insurance
Job Type: Full-time
Pay: $16.00 - $17.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
Salary : $16 - $17