What are the responsibilities and job description for the MEDICAL SECRETARY position at CENTRAL VIRGINIA HEALTH SERVICES INC?
ESSENTIAL JOB FUNCTIONS:
20-25 hours per week
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Work Aledade Care Gap List: including outreach and Todo list planning.
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Print huddle sheets-Diagnosis Dismissal
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Pre-Visit planning based on site’s need
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Care gap reminder calls, using HEDIS dashboard, UDS data, insurance portal data, and other information available; includes reminding patients to return FIT test cards.
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Assist with HEDIS audits and insurance risk reviews
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Assist with UHC Medicaid and Optum care gap list and use of Practice Assist. Other insurance care gap list may include but are not limited to Aetna Medicaid and Molina.
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Assist with Care Gap List for uninsured patients including outreach.
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Work attribution list for patients assigned but not registered to CVHS
15-20 hours per week
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Answer phones at or near nurses’ station and direct calls via instant messaging or telephone encounter to appropriate nurse/provider or help to resolve issue if able (training will be provided)
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Obtain patient medical records from outside providers
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Assist provider by calling outside providers and agencies when requested
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Assist with DME, Home Health orders, and/or prior authorizations for services (training will be provided)
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Scan outside medical records and/or forms into the medical record
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Enter medication refill requests in eRx- key information included in TE: Last time seen as medical patient, any upcoming appt, medical attached correctly, date of last time prescription was sent
: Last time seen as medical patient, any upcoming appt, medical attached correctly, date of last time prescription was sent (training will be provided)
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Other duties as assigned
Duties below may be assigned when providing PSR or Front Desk Coverage:
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Answer phones, routing calls appropriately, document messages and sending to the appropriate person/group.
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Assist with scheduling, cancelling, re-scheduling appointments.
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Assist with all duties of the patient registration process. Entering/updating patient demographic and insurance information. Scanning, saving, and printing patient’s documents.
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Assist in processing co-pays and patient account balances. Processing daily batch, deposit, and log form.
KNOWLEDGE, SKILLS, AND ABILITIES:
Demonstrates competence in performing essential job functions.
Creative and effective problem-solving skills; ability to negotiate solutions and resolve conflicts.
Demonstrated ability to work with diverse populations and staff; ability to interact with a wide range of people from policy makers to practitioners, to consumers.
Knowledge of computer software (database, spreadsheet, word processing, email).
Sensitivity to patient privacy and confidentiality.
Qualifications:
EDUCATION, TRAINING AND EXPERIENCE:
HS graduate with medical office experience.