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Central Valley Regional Center (CVRC) is a non-profit corporation partnering with the State of California Department of Developmental Services. CVRC provides case management and service coordination by identifying resources, programs and activities to refer individuals to in collaboration with other agencies to develop the best services for individuals served and their families. CVRC serves individuals with intellectual and developmental disabilities, and children at risk to support and promote community inclusion. CVRC provides case management for individuals residing in the Central Valley, covering six counties that include Fresno, Tulare, Merced, Kings, Mariposa, and Madera

BENEFITS INCLUDE:

Non-Exempt Full Time

Starting Pay: $21.08 – $25.17/hr.

PRIMARY OVERVIEW

This position performs reception duties and a variety of clerical support duties. Is responsible for answering calls in a professional, courteous manner. Announces, directs, or transfers calls to the appropriate party. Assists and greets visitors in a courteous and professional manner, assuring they are attended to in a timely manner. Performs duties related to the maintenance of CVRC individuals’ records. Accurately prepare, sort, scan, and file large quantities of information for imaging in individuals charts requiring a high level of accuracy and attention to detail. 

ESSENTIAL FUNCTIONS

• Answers calls in professional, courteous manner, announcing, directing, or transferring caller to appropriate party. Assists and greets visitors in a courteous and professional manner, assuring they are attended to in a timely manner.
• Receives and processes agency documents, which may include the distribution of U.S. mail, courier items, faxes.  
• Performs computer inquiries in CVRC individual’s database and other software programs to research information as needed for routing of documents and phone calls, making appointments.
• Checks in appointments arrival, indicates no show or cancellations on agency appointment software.
• Enters and maintains current, accurate entry on employee electronic sign out program. Enters and updates conference room reservations via agency e-mail/appointment computer program. 
• Performs duties related to the maintenance of CVRC individual’s records. Accurately prepare, sort, scan, and file large quantities of information for imaging in individual’s charts requiring a high level of accuracy and attention to detail.
• Assures quality control of imaged pages by verification of unique client indicator number, performing quality control of imaged pages correcting all inconsistencies. Provide resolution of any error message during imaging. Perform final review of all scanned documents.
• Responsible for scanning and importing documents from other CVRC departments by hard copy, email, and CD’s as well as assisting these departments with other inquiries that may come up. 
• Performs a variety of clerical tasks such as volume copy work, special projects, assembly of care provider packets.
• Maintains security of checks and processes pick-up and delivery of paperwork and/or packages, and mailing.
• Must be able to report to the office each day to perform physical responsibilities including scanning and greeting/assisting families and individuals. Telecommute might be offered with the authority of upper management in a specific office based on job performance and meeting the agency introductory period.  
• Supports effective and efficient business practices.
• Maintains positive business relationships, confidentiality, good attendance and punctuality, and acts in accordance with all company policies and procedures.
• This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.

MINIMUM QUALIFICATIONS

• High School Diploma and 1 year in office setting experience.
• Bilingual Mandatory.
• Knowledge of general office practices and procedures.   
• Ability to communicate effectively, verbally and in writing. 
• Ability to operate and file in office systems as well as use various computer applications, including, but not limited to spreadsheets, word processing, and email. 
• Ability to prioritize, organize and coordinate workload to meet deadlines and to work under pressure in a detailed, organized manner. 
• Ability to apply good telephone techniques/manner.
• Demonstrated ability to type accurately at 45 wpm.
• Must demonstrate initiative, self-motivation, sound independent judgment, flexibility, strong interpersonal skills, and excellent written and oral communication.

TRAVEL REQUIREMENTS

• No traveling required outside of office base.

WORKING CONDITIONS

Professional office environment. Noise level in the office is low to moderate depending on area. Individual workspace assigned and varies from open cubicle to private office. 

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Manual dexterity for typing on a computer keyboard. Specific vision abilities including close vision, distance vision, depth perception, and ability to adjust focus required to view computer monitor, read numbers and printed material. Mobility sufficient to reach, lift and transport files and other work material to work areas. Sitting for extended periods of time.