What are the responsibilities and job description for the Customer Service Specialist (Seasonal) - Waco, NE position at Central Valley Ag Cooperative?
Looking for a seasonal role where you can contribute to your community, work with a dedicated team, and be part of the agriculture industry? Central Valley Ag is hiring a Seasonal Customer Service Specialist at our Waco location to support our grain operations during the busy harvest season.
This is a seasonal position, typically running from mid September through the end of harvest (December at the latest).
Whether you’re familiar with agriculture or looking to gain hands-on experience, this role offers:
- Experience weighing trucks, grading, and testing grain
- Daily interaction with customers and local producers
- Opportunities to build skills in customer service, record keeping, and basic computer systems
- A harvest-focused schedule that generally includes Monday through Saturday, with partial-day Sunday hours as needed. Hours and days worked will depend on weather, harvest activity, and business needs, and overtime should be expected during peak periods.
At our Waco location, you’ll be part of a team that plays an essential role in supporting local agriculture and grain movement during a critical time of year.
This position is ideal for someone with basic computer skills who enjoys working with people and thrives in a hands-on, team-oriented environment. Strong performers may be considered for future opportunities as they become available. Join us this season and be part of an operation that keeps agriculture moving!
What You’ll Do:
- Accurately weigh and grade inbound and outbound grain.
- Perform billing for agronomy products and services.
- Receive, enter, and reconcile accounts receivable; balance cash drawers and payable statements.
- Look up grain prices, provide cash bid quotes, and verify customer contracts.
- Record company transfers and assist with monthly inventories and variance reconciliation.
- Provide high-quality customer service via phone, email, and face-to-face interactions.
- Serve as a liaison between customers and management to support a positive customer experience.
- Analyze customer questions or complaints and help deliver practical, timely resolutions.
- Maintain organized filing systems and assist with internal and external mailings.
- Assist with general office upkeep and cleaning as needed.
- Develop and maintain working knowledge of CVA products, services, and credit policies.
- Uphold all Central Valley Ag policies with a strong focus on safety and ethics.
- Participate in safety training and actively promote a safe work environment.
- Support special projects and perform other duties as assigned.
What We’re Looking For:
- High School diploma or GED required.
- Strong customer service mindset with the ability to communicate professionally and clearly.
- Comfort with routine, detail-oriented work that requires consistency and follow-through.
- Fundamental accounting and math skills, including billing, cash handling, and reconciliations.
- Ability to plan, prioritize, and manage multiple tasks in a structured environment.
- Strong problem-solving skills using logic and practical reasoning.
- Proficiency with basic computer applications and ability to learn new systems quickly.
- Team-oriented approach with the ability to work collaboratively across departments.
- High ethical standards—your word is your bond.
- Demonstrated commitment to safety in daily work.
Why CVA:
At Central Valley Ag, dependable execution matters. As a Customer Service Specialist, your accuracy, consistency, and service mindset directly support our customers and frontline operations. If you’re looking for a stable role where doing the job right makes a real difference every day, you’ll find it here.
Central Valley Ag
Central Valley Ag is a farmer-owned cooperative headquartered in York, Neb. CVA has locations in Iowa, Kansas, and Nebraska. CVA is an innovative leader providing products and services in grain, agronomy, feed, and energy. You can find more information about Central Valley Ag by visiting www.cvacoop.com.
Disclaimer: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Duties may change as business needs evolve.
CVA may provide reasonable accommodations for qualified individuals with disabilities.
EOE race/color/sex/sexual orientation/gender identity/disability/veteran
Updated: January 2026
Salary : $33,618 - $41,482