What are the responsibilities and job description for the Customer Service Specialist - Randolph, NE position at Central Valley Ag Cooperative?
Join Central Valley Ag as a Customer Service Specialist and become a trusted, steady presence supporting our customers, operations, and accounting processes. This role is ideal for someone who values accuracy, prefers clear expectations, and takes pride in producing high-quality work. At CVA, you’ll work in a stable environment where relationships matter, training is structured, and consistency is recognized.
What You’ll Do:
- Accurately weigh and grade inbound and outbound grain.
- Perform billing for agronomy products and services.
- Receive, enter, and reconcile accounts receivable; balance cash drawers and payable statements.
- Look up grain prices, provide cash bid quotes, and verify customer contracts.
- Record company transfers and assist with monthly inventories and variance reconciliation.
- Provide high-quality customer service via phone, email, and face-to-face interactions.
- Serve as a liaison between customers and management to support a positive customer experience.
- Analyze customer questions or complaints and help deliver practical, timely resolutions.
- Maintain organized filing systems and assist with internal and external mailings.
- Assist with general office upkeep and cleaning as needed.
- Develop and maintain working knowledge of CVA products, services, and credit policies.
- Uphold all Central Valley Ag policies with a strong focus on safety and ethics.
- Participate in safety training and actively promote a safe work environment.
- Support special projects and perform other duties as assigned.
What We’re Looking For:
- High School diploma or GED required.
- Strong customer service mindset with the ability to communicate professionally and clearly.
- Comfort with routine, detail-oriented work that requires consistency and follow-through.
- Fundamental accounting and math skills, including billing, cash handling, and reconciliations.
- Ability to plan, prioritize, and manage multiple tasks in a structured environment.
- Strong problem-solving skills using logic and practical reasoning.
- Proficiency with basic computer applications and ability to learn new systems quickly.
- Team-oriented approach with the ability to work collaboratively across departments.
- High ethical standards—your word is your bond.
- Demonstrated commitment to safety in daily work.
Benefits:
- Medical, Dental & Vision Insurance
- 401(k) with Company Match
- Pension Plan
- Paid Time Off & Holidays
- Wellness Programs
- Life & Disability Insurance
- HSA and FSA Options
- Ongoing Training & Development
Why CVA:
At Central Valley Ag, dependable execution matters. As a Customer Service Specialist, your accuracy, consistency, and service mindset directly support our customers and frontline operations. If you’re looking for a stable role where doing the job right makes a real difference every day, you’ll find it here.
Central Valley Ag
Central Valley Ag is a farmer-owned cooperative headquartered in York, Neb. CVA has locations in Iowa, Kansas, and Nebraska. CVA is an innovative leader providing products and services in grain, agronomy, feed, and energy. You can find more information about Central Valley Ag by visiting www.cvacoop.com.
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Updated: January 2026