Service Advisor / Operations Manager

Job Summary

Are you a logistical mastermind who thrives in a fast-paced environment? We are seeking a Operations Manager / Service Advisor to lead our mobile fleet service division. This isn't a "desk job"—it’s the nerve center of our operation.

You will be responsible for the entire lifecycle of mobile service: from the initial customer distress call to dispatching our mobile mechanics across Austin, sourcing parts on the fly, and ensuring our clients' businesses keep moving. We are co-branded with Richard Petty Fleet Services and Fleet Services International, meaning you’ll be representing a national standard of excellence.

Core Responsibilities

• Command & Control: Manage dispatching for mobile units operating from 6:00 AM to Midnight.
• Customer Logistics: Act as the primary point of contact for prominent business owners and fleet managers; translate vehicle issues into actionable work orders.
• Operational Oversight: Order parts and supplies for field delivery, finalize service tickets, and manage mobile payment collections.
• Sales & Growth: Prospect new fleet accounts, generate leads, and "close the deal" to expand our Austin footprint.
• Fleet Relations: Maintain and grow long-term relationships with industry leaders who rely on our 18-hour operational window.

What We’re Looking For

• The "Air Traffic Controller": You must be highly organized, responsive, and able to juggle multiple mobile units simultaneously.
• The Relationship Builder: High integrity with a "Team Player" attitude.
• The Self-Starter: You don’t wait for instructions; you see a bottleneck in the schedule and you clear it.
• The Communicator: Exceptional verbal/written skills (Bilingual in Spanish is a major plus).
• The Closer: Proven customer service experience with a history of meeting goals.

Requirements

• Commitment: Ability to work 40 hours per week (Must be flexible to co-ordinate jobs with customers and technicians within our 6 AM – Midnight operating window).
• Credentials: High school diploma/GED and a valid Driver’s License with reliable transportation.
• Vetting: Must pass a background check and drug screen.
• Professional History: Must provide contact information for previous employers.

Why Join Us?

• Uncapped Income: Excellent base commission potential—your hustle dictates your paycheck.
• Stability: Join a network of over 200 dealerships nationwide.
• Benefits: Paid holiday and vacation time.
• Culture: A high-energy, "get it done" work environment.

"Equal Employment Opportunity Employer"

Job Types: Full-time, Contract

Pay: $43,638.27 - $74,596.63 per year

Experience:

• Automotive service: 2 years (Preferred)

Shift availability:

• Day Shift (Required)
• Night Shift (Preferred)

Work Location: Hybrid remote in Austin, TX 78754

Salary : $43,638 - $74,597