Experienced Medical Receptionist, PART TIME

We are a holistic primary care practice looking for a polished, friendly, empathetic person to serve as the first point of contact for our practice. This role blends front-desk medical operations with sales and promotional responsibilities — ideal for someone who is professional, organized, creative and comfortable engaging with patients about their health concerns, services and products. Potential for full-time with benefits.

Key Responsibilities

• Maintain a clean, organized, and welcoming front office environment
• Greet patients in-person and over the phone with a warm, professional demeanor
• Handle incoming and outgoing calls with kindness, empathy and maintaining clinic standards
• Schedule and coordinate patient appointments, manage the schedule, and handle rescheduling/cancellations according to practice protocols
• Complete pre-visit planning to support the clinical visit: Verify patient information such as, but not limited to demographics, medical history and medications; complete intake process including verifying and entering patient data into EHR.
• Dismiss patient at end of clinic visit “check out”, including completing the orders documented in the orders module, tasks, and patient plan, such as scheduling follow up appointments.
• Process payments and reconcile daily transactions, call and follow up with patients who owe balances
• Promote the practice, practitioners and services that drive patient referrals, retention and practice growth
• Support marketing/promotional efforts (social media, in-office promotions, events) as needed
• Learn about and recommend supplements to patients based on their care and needs
• Maintain supplement inventory — sales, ordering, stocking, and tracking
• Perform but not limited to assist clinicians in ordering labs, authorizations, X-Rays, hospital records and any previous care pertaining to each patient visit as assigned by providers
• Offer & document patient education when asked
• Prepare referral letters as directed by the provider, send and receive medical records
• As assigned, accurately and thoroughly document in EHR all interactions with patients
• Handle incoming and outgoing portal correspondence, faxes, email, mail, any other administrative correspondence
• Learn and maintain any logs and documentation as assigned
• Participate in orientation and training of new employees and attend mandatory meetings.
• Work as a team member, interacting with staff, patients and providers to communicate and coordinate patient care and work flow efficiently and effectively.
• Cross training in front office and administrative duties to learn full front office support.
• Perform other duties as assigned
• Learn and follow protocols

Qualifications

• Strong interpersonal and communication skills
• Polished, professional presentation both in-person and over the phone: responsible, ownership, integrity, conscientious, respectful
• Inviting, open-minded and inclusive individual with prior experience in a medical, chiropractic, wellness, or retail front-office setting preferred
• Ability to multitask in a fast-paced environment while maintaining friendly and professional demeanor
• Highly organized with strong attention to detail
• Proficient with scheduling software, office equipment (fax, phone systems), and basic computer skills, experience with AdvancedMD and Dialpad a plus
• Sales experience or natural sales aptitude, especially in a consultative setting
• Comfortable with basic inventory management and record-keeping
• Pro-active and positive problem-solver who learns from mistakes to anticipate future problem-solving
• Initiative in learning and sharing new skills
• Bilingual preferred
• You may email cover letter and resume to admin@ctxhh.com

Job Type: Part-time

Pay: $16.00 - $22.00 per hour

Benefits:

• Employee discount

Experience:

• Medical Assistant, Receptionist: 3 years (Preferred)

Shift availability:

• Day Shift (Preferred)

Work Location: In person

Salary : $16 - $22