What are the responsibilities and job description for the Patient Services Technician/Scheduler position at Central Texas Heart Center?
We are looking for an individual who has previous experience working as a medical receptionist or scheduling appointments. The ideal candidate will be familiar with ECW and demonstrate excellent customer service skills with patients and other staff through a variety of communication platforms.
Must be self-motivated, dependable, organized, and must possess a strong ability to multitask. Must possess adequate computer skills with the ability to efficiently navigate/utilize electronic medical records. Bilingual a plus.
Shift schedule: Mon-Thurs 8:00am to 5:00pm and Fri 8:00am to Noon.
Required Skills and/or Experience: Must have a minimum of one year experience working in a medical office on an EMR system.
Main duties include:
- Ensure information is updated and accurately recorded in patient medical record at each patient encounter.
- Schedule appointments for patients.
- Coordinate multiple appointments on the same day, or schedule testing and coordinate follow up appointments.
- Must have experience and knowledge of different types of insurance benefits/referrals/authorizations.
- Scanning/indexing documents.
- Managing multiple doctors’ schedules.
- Must possess strong oral and written communication skills.
- Must possess the ability to patiently address the caller's needs in a respectful manner.
- Must be detail-oriented, excel at staying organized, and manages down time efficiently.
- Must be comfortable working in a fast-paced environment.
- Enjoys working with patients and diffuses situations by providing excellent customer service.
- Possesses the ability to take directives from various levels of staff and assume responsibility for assignments.
- Eager to assist across other departments and perform all other duties as assigned.
Benefits:
- 401 (k).
- Health Insurance (paid 100% by employer).
- Dental insurance.
- Disability insurance.
- Vision insurance.
- Life insurance.
- Employee assistance program.
- Paid Time Off.
- Holiday Pay.
- 8 hours of Personal Time Off.