Technology Intern

         Function: Provide technical software, hardware and network problem resolution to all district computer users by performing question/problem diagnosis. Clearly communicate technical solutions in a user-friendly, professional manner. Provide one-on-one end-user training as needed. Assist Network Technicians. Troubleshoot network printer problems. Pass more complex end-user problems on to Network Technicians. Conduct hardware and software inventory, database maintenance, and reporting. Perform related work as required.

        Responsibilities: The Help Desk Technician fields all Help Desk calls from the district user base and creates the initial record of the request; resolves all Level One end-user problems over the phone; passes all Level Two requests on to a Network technician; and contacts manufactures for warranty service repair.

        Job Duties: 1. Identifies, diagnoses, and resolves Level One problems for users of district student management system, personal computer software and hardware, District network, the Internet and new computer technology in a call center environment; communicates solutions to end –users.

                          2. Assist in managing and maintaining daily up-keep and administration of the district’s software performing activities such as: Add, delete and support devices and end users Manage print application. Daily backups                                and assist in recovery tasks are performed as necessary for networked                                applications. Introduce new users to network application procedures                                    and policies.

                          3. Assist in helping to enforce the district’s acceptable use policies in                                      regards to computers, peripherals, Internet, and applications.

                          4. Provides one-on-one end-user problem resolution over the phone for                                  district approved personal computer (PC) software.

                          5. Delivers, tags, set up, and assist in the configuration of end-user PC                                   desktop hardware, software and peripherals.

                         6. Other duties as assigned.

        Qualifications: 1. Any combination of education and experience that would likely                                            provide the required knowledge and abilities.

                                 2. Very strong knowledge of Windows XP/7, specialized educational                                        software and student management systems.

                                3. Strong training and communication skills

        Reports to: Executive Director of Technology and Data Systems Jenny Malave

Salary : $15 - $18