IT Support Technician

Central Steel Group is a rapidly growing leader in the steel and building solutions industry. We’re looking for a dependable and motivated IT Support Technician (Help Desk) who enjoys helping people, solving problems, and keeping day-to-day technology running smoothly.

In this role, you’ll be the go-to person for employee tech support. You’ll help with computers, printers, phones, hardware, software, and basic network-related issues so our team can stay productive. If you like hands-on IT work, enjoy variety in your day, and want to keep building your skills in a growing company, we’d love to meet you.

Why Join Us?

Make an Immediate Impact: You’ll help teammates get back to work quickly when tech issues come up.
Hands-On IT Experience: You’ll work with computers, printers, phones, software, and basic networking—no two days are the same.
Growth & Learning: You’ll work closely with IT leadership and Systems Administrators while continuing to build your technical skills.
Team Environment: You’ll have support when you need it, but also the trust to take ownership of your work and follow through.
Stable, In-Office Role: This is a hands-on position where you’ll be directly involved in supporting the team day to day.

Key Responsibilities

Run the Help Desk: Manage support requests through our ticketing system, call queue, and email.
Troubleshoot User Issues: Help resolve common problems with computers, printers, phones, applications, and related equipment.
Escalate When Needed: Recognize when an issue needs deeper support and involve the right IT team members.
Keep Tickets Moving: Track open requests, follow up as needed, and help make sure nothing falls behind.
Set Up Equipment: Coordinate workstation and equipment setup at division offices and other approved locations.
Asset & Inventory Tracking: Maintain organized records of computers, printers, and related equipment.
Prepare & Repair Devices: Build, repair, and prep workstations and printers for redeployment.
Create Simple Guides: Help put together basic training materials and how-to guides for employees.
Support IT Projects & Maintenance: Assist Systems Administrators with maintenance, troubleshooting, and other IT support tasks.
Travel as Needed: Handle occasional business travel, including possible overnight stays, based on IT management needs.

What We’re Looking For

Strong Customer Support Skills: You can help people in a way that is patient, clear, and respectful.
Solid Technical Basics: Comfortable working with computers, printers, phones, basic networking, and wiring.
Microsoft Skills: Working knowledge of Windows and strong comfort with Microsoft Office, including Outlook, Excel, and Word.
Reliable & Organized: Able to manage multiple requests, stay on top of details, and follow through with minimal supervision.
Team Mindset: You work well independently, but you also know when to ask questions and collaborate.
Coachable Approach: Open to learning, improving, and keeping up with changing technology.

Requirements

Education/Experience:

• Associate degree in Computer Science and at least 1 year of IT Support Technician experience, or
• Equivalent combination of technical education and relevant work experience

Hands-On PC Knowledge: Experience installing, repairing, testing, and troubleshooting PC hardware and software.
Driver’s License: Must have a valid driver’s license and auto insurance that meets company policy for business travel.
Onsite Role: This is an in-office position and is not remote.

Why Central Steel Group?

We’re committed to helping people build long-term careers in a supportive, growing environment. If you enjoy solving real problems, helping people every day, and growing your IT skills with a strong team around you, we encourage you to apply.

Pay: $15.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Vision insurance

Work Location: In person

Salary : $15 - $20