What are the responsibilities and job description for the Bilingual Customer Service Associate position at Central Steel Buildings INC?
Job Summary
We are seeking a dynamic and enthusiastic Bilingual Customer Service Representative to join our team! In this role, you will serve as a of contact for our diverse client base, providing exceptional support in both English and Spanish. Your energetic approach and strong communication skills will help ensure customer satisfaction, streamline office operations, and foster positive client relationships. This paid position offers an exciting opportunity to develop your administrative and customer service expertise while working in a fast-paced, supportive environment.
Responsibilities
- Assist clients via multi-line phone systems, ensuring clear and professional communication in both languages
- Manage front desk duties, including greeting visitors, and answering inquiries
- Utilize productivity software such QuickBooks for data entry, record keeping, and invoicing
- Maintain organized office management systems, including spreadsheets, calendars, and filing procedures
- Provide excellent customer support by addressing questions promptly and professionally while maintaining phone etiquette
Experience
- Proven office experience with familiarity in office management and administrative tasks
- Prior customer service experience is highly desirable
- Bilingual fluency (spoken and written) in English and Spanish is required
- Knowledge of QuickBooks or similar accounting software is a plus
- Excellent organizational skills with the ability to multitask effectively while maintaining professionalism
Pay: $16.00 - $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
Salary : $16 - $18