Retail Manager - Metal Building Components

Come be an Employee-Owner of one of the nation’s largest producers of metal roofing and siding!  We sell, manufacture, build, and distribute metal building components and packages. Since 1988 we’ve grown to over 13 locations nationwide. We make raving fans of our customers with our “right, on time, every time” commitment.
So, who are we looking for?  

People who “Own It” – Commitment to the customer, the company, and each other:
You are customer-focused with an eye for detail.
You are reliable.

People who “Can Do” – Our Attitude:
You are an innovative thinker pursuing continuous improvement.
You embrace teamwork.
You want to positively make an impact and open to change.

People who “Act in Love” – Treats others with humility, respect, kindness, honesty, patience, and self-control.
You enjoy giving back to your community.  We take great pride in the communities we live in, so we give back with our time and talents. Each year you can take paid time off to support a cause close to your heart.

And what will you do?

Summary: 
The Retail Manager is a results-driven professional responsible for leading all sales and operational activities within the assigned store. This role translates deep knowledge of the market, customers, competitors, products, and services that drive profitable growth. The Retail Manager ensures compliance with company policies, manages store staff performance, and delivers exceptional customer experience that aligns with company values.

Core Functions:

• Oversee daily store operations, including customer experience, expense control, inventory management, and profitability.
• Build and maintain strong relationships with customers to increase satisfaction and retention.
• Recruit, train, coach, and evaluate retail team members to build high-performing sales teams.
• Support the development of annual financial budgets and key performance indicators to position the store for year-over-year growth.
• Analyze product and service performance to identify opportunities for growth and profitability gains.
• Ensure full compliance with company policies, procedures, and operational standards.
• Promote a culture of continuous improvement and uphold company values in all interactions.

Performs other duties and activities related to the department as necessary to support overall operations and responsibilities, even if not specifically listed above.

Key Measures of Success:   

• Consistently meets established sales volume and profitability goals through operational excellence and customer service.
• Resolves escalated customer issues promptly and effectively, achieving a high rate of first-contact resolution and positive customer feedback.
• Applies in-depth knowledge of the metal building business to provide accurate recommendations and solutions that strengthen customer trust and retention.
• Develops and delivers professional technical and commercial solutions tailored to customer needs.
• Analyzes sales and operational data using Microsoft Excel to identify trends, track performance, and recommends data-driven improvements.
• Consistently exhibits and displays the company’s values of “Own It. Can Do. Act in Love.”  
  • Own It – Commitment to customers, company, and each other.
  • Can Do – Team Player, Open to Change, & Pursuing continuous improvement.
  • Act in Love – Treating others with humility, respectfulness, kindness, honesty, patience, and self-control.

Education & Experience:     
Minimum Required:

• Bachelor’s degree and five (5) years of retail management experience, or an equivalent combination of education and experience.

Preferred:

• Experience in the metal building or construction materials industry.
• Proven track record of achieving sales growth and operational excellence in a retail environment.
• Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint.

Physical Demands & Work Environment:

Work is performed in both office and manufacturing environments. This role will routinely utilize standard office equipment, including computers, phones, and printers, to perform core functions, and will also interact with production areas, equipment, or machinery when visiting operational sites. The work requires a combination of sedentary and active tasks, including standing, walking, bending, reaching, driving, and occasional lifting of materials or tools weighing up to 50 pounds.

This role involves working in environments that may be loud, non–temperature-controlled and exposed to outdoor weather conditions. Employees frequently interact with machinery, moving objects, and vehicles. Appropriate personal protective equipment (PPE) must be worn as required by site policy when in designated production or operational areas.

Key Physical Requirements:

• Regular activities: standing, walking, talking, hearing, driving, and performing tasks requiring fine motor skills (e.g., reaching, pushing, pulling, grasping, kneeling, crouching, twisting, bending)
• Occasional activities: sitting, climbing, crawling, and lifting items weighing up to 50 lbs.
• Environment notes: exposure to noise, temperature variations, machinery, moving objects, and outdoor weather conditions; PPE required in designated areas

Reasonable accommodation is available to enable individuals with disabilities to perform essential job functions.

Travel
This position may require up to 10% travel, depending on business needs. Travel may include visits to company locations, client sites, training, or industry events. The amount of travel is subject to change and should not be considered a fixed or ongoing expectation.

Benefits Offered:
At Central States, we are an ESOP. That means each one of our employees is an owner of the company and receives an allocation of stock every year. This allows all our employees to share in the wealth and success of the company. We also offer:

• 401K
• Medical
• Dental
• Vision
• Holiday pay
• Vacation pay
• Mental health resources
• Healthcare coordinators
• Life insurance
• Health Savings Accounts
• Flexible Spending Account
• Short-Term Disability
• Long-Term Disability
• Profit-Sharing bonus
• Performance based merit increases

Central States Manufacturing, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.