Job Description

Job Title: Technical Instructor Exempt or Non-Exempt: Exempt

Department: Service and Warranty Position Status: Full-time

Disclaimer

The below statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and/or skills required of all personnel so classified. This job description may be amended at any time at the sole discretion of the Employer.

Function/Purpose of Position:

• Develop and administer the technical training program for our service department personnel, customer base, 3rd party service shops, and any others necessary to support our products.
• It is the responsibility of each employee that all tasks be conducted in a safe and efficient manner complying with all local, state and federal safety and health regulations and standards, and with any special safety concerns identified by Central States Bus Sales, Inc. for use in a particular area or with a client.

Responsibilities:

• Develop and administer the technical training program for our service department personnel, customer base, 3rd party service shops, and any others necessary to support our products.
• Schedule, organize, and facilitate all in-shop and customer workshops/training seminars that may need to take place at all company and customer locations.
• Provide small- and large-scale training to all parties.
• Create “Tech Tips” for website and customers, through use of video, pictorial or written documents.
• Administer the company-wide Entry-Level Driver Training (ELDT) program for CDL licensure.
• Train all parties how to access and interpret wiring schematics and all service information as needed.
• Train all parties to use diagnostic tools to gather and interpret fault codes along with the updating, recalibrating, and resetting of vehicle onboard modules, dashes, and other electronic equipment.
• Assist in maintaining the network of 3rd party Warranty Authorized Service Centers. Sustain and improve the general health and robustness of the service center network. Identify, vet, onboard, and train new service centers. Write, maintain, and distribute filing/approval protocol instructions as necessary.
• Occasional travel to branches, 3rd party shops, and customer locations to perform training.
• Track employee certifications and attendance at training sessions.
• Function as overflow backup to answer customer calls to troubleshoot and diagnose vehicles needing repair. Log case in NetSuite or forward call as appropriate.
• Perform other duties as assigned.

Qualifications:

• Education, Experience & Training

• Teaching experience, including mastering material, tailoring lesson plan for audience, and presenting material.
• Strong mechanical background with automotive products and vehicle repair and service.
• High school diploma or equivalent
• Excellent communication skills both verbal and written
• Basic computer skills
• Understanding of electrical systems and components
• Commercial Driver License (CDL) preferred
• ASE (Automotive Service Excellence) preferred

• 
  Special Position Requirements

• Blue Bird Certification
• EV Certification
• Must maintain an exemplary driving record to drive company vehicles. A motor vehicle record check will be performed at time of hire as well as annually.

Physical Requirements

• Subject to prolonged periods of sitting, typing or working primarily with fingers, holds and grips objects; subject to repetitive motion of the wrists, hands and/or fingers. Exerts up to 10 pounds of force occasionally to lift, carry, push, pull or otherwise move objects.

Working Conditions

• Work is performed in office, in conference room, and in shop.
• This position is not substantially exposed to adverse environmental conditions.

I acknowledge that I have read and understand the above job description in its entirety and can perform all the stated requirements.

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Printed Name Date

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