What are the responsibilities and job description for the Lead HVAC Commercial Service Tech - Bozeman / Belgrade, MT position at Central Plumbing, Heating and Excavation?
The Lead Commercial HVAC Service Technician is a senior-level field professional responsible for delivering exceptional service while leading technicians in the diagnosis, repair, and maintenance of commercial HVAC systems. This role combines advanced technical expertise with customer communication, job leadership, and quality control to ensure every service call meets company standards for performance, safety, and customer satisfaction.
The Lead Technician serves as the face of the company on job sites setting the tone for professionalism, technical excellence, and trust with customers.
RESPONSIBILITIES:
Lead and perform complex troubleshooting, repair, and maintenance of commercial HVAC systems
Support, mentor, and train junior technicians in the field
Oversee job quality, safety compliance, and workmanship standards
Communicate clearly with customers about system conditions, findings, and repair options
Identify repair, upgrade, and preventative maintenance opportunities
Coordinate with dispatch, service management, and parts teams to ensure efficient service delivery
Verify that all work meets manufacturer, code, and company standards
Complete detailed service documentation and job reporting
Participate in on-call rotations and emergency response when required
EDUCATION & EXPERIENCE:
High school diploma or GED required
HVAC technical school or equivalent training preferred
EPA Section 608 certification required
Valid Montana driver’s license and insurable driving record
5 years of commercial HVAC service experience
Prior leadership, mentoring, or field supervision experience strongly preferred
Experience with rooftop units, boilers, chillers, controls, and building automation systems
SKILLS & ABILITIES:
Advanced troubleshooting and diagnostic skills
Strong leadership and mentoring abilities
Ability to explain technical information clearly to customers
Excellent decision-making and problem-solving skills
Proficiency with HVAC controls, electrical systems, and refrigeration circuits
Strong organizational and time-management skills
High level of professionalism and customer service focus
Ability to work independently, manage multiple priorities, and lead a crew
Physically able to perform field service work including lifting, climbing, and rooftop access