What are the responsibilities and job description for the Central Reservations Manager position at Central Pacific Reservations?
The Central Reservations Manager is responsible for managing the daily activities of the reservations staff. Ensure staff is properly trained on systems and service standards, and have the tools needed to effectively carry out their job functions. Handle reservations, hotel inquiries and cancellations in an attentive, courteous and efficient manner, quoting available rates to maximize room revenue according to each of the hotel standards, and monitoring group blocks. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Respond appropriately to guest complaints using appropriate service recovery gestures. Communicate effectively with managers, staff, area teams and hotel operations departments. Must have strong attention to detail, be able to multi-task, experience handling customer service issues and thrive in a team environment. Must have excellent communication skills, written/email, mathematical (budgeting, percentages, variances, profit/loss concepts), and computer skills.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Experience with Salesforce, Opera or Room Master, other hotel PMS preferred. Fully remote, occassional commute - must live in Hawaii, flexible schedule. Must be able to work independently, troubleshoot and have own home office setup with ability to hard wire internet, computer will be provided.
Able to work weekends and holidays.
Respond appropriately to guest complaints using appropriate service recovery gestures. Communicate effectively with managers, staff, area teams and hotel operations departments. Must have strong attention to detail, be able to multi-task, experience handling customer service issues and thrive in a team environment. Must have excellent communication skills, written/email, mathematical (budgeting, percentages, variances, profit/loss concepts), and computer skills.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Experience with Salesforce, Opera or Room Master, other hotel PMS preferred. Fully remote, occassional commute - must live in Hawaii, flexible schedule. Must be able to work independently, troubleshoot and have own home office setup with ability to hard wire internet, computer will be provided.
Able to work weekends and holidays.