Medical Record / Referral Admin (North Shore)

General Duties and Responsibilities

•  Record requests – make sure requests are compliant with HIPAA
• Send requested records – ensure only pertinent information is being sent
• Write a denial letter if a request is not compliant with HIPAA/request more information
• Request medical records by researching all information of the particular procedure
• Send request for patient to sign Release of Information form electronically and help patient with
• additional information on form. Make sure form is fully completed.
• Pre-fill verbal Release of Information for patients who do not have email access
• Comply with audits (Medicare Risk Adjustment). Ensure that every note is signed electronically
• Schedule all referrals and outside procedures
• Determine if scheduled procedure needs an authorization. Send information to authorization
• coordinator to get.
• Pre-call patient to get best time/location/day. Find location close to patient in-network with
• their insurance.
• Notify patient of appointment by texting, emailing and/or calling. Follow up if needed to make
• sure patient received the information.
•  Reschedule appointments as needed
•  Organize transportation as needed for the patient
•  Request records from previous facilities in cases of a denial
• Sort and distribute all incoming mail. Weekly trip to the post office is typical
• Scan in mailed records / all mailed documents
• Check all voicemail and email messages and respond within 24 hours
• Help out front desk in clinic and other staff as needed
• Coordinate with HR and clinical staff to ensure compliance and efficiency

• Knowledge of basic computer skills, Excel, Word and how to use Electronic Medical Records
• Experience with patient centered care
• Punctuality and impeccable attendance
• Strong communication skills with both professionals and patients from all demographics
• Non-judgmental approach to patient care
• Technical skills with required office equipment
•  Patience and great attention to detail
• Completely understand the healthcare privacy laws as outlined in HIPAA
• LGBTQIA cultural competency
• Ability to work collaboratively in team-based care
• Ability to adapt to a work environment that is constantly changing and not always structured
• Ability to work in a fast paced and, at times, excited atmosphere
• Maintain a professional attitude and demeanor
• Ability to multi-task

Salary : $20 - $25