What are the responsibilities and job description for the Student Technology Assistant position at Central Oregon Community College?
Position Details
Position Information
Position Title
Student Technology Assistant
Classification Title
Temporary PT Hourly
Hourly rate, Stipend, or Load Unit
$15.55 hourly
Close Date
Open Until Filled
Yes
Open Until Filled Notes
Position Type/Employee Class
Temporary PT Hourly
Instructor Status
Not applicable
Overtime Eligible
Non-Exempt
FLSA Status
Campus Location
Bend
Primary Purpose
Student Technology Assistants are available as a resource to students for all COCC technology questions, including COCC accounts, computer usage, and other technology services. Hours available in Bend.
Essential Duties and Responsibilities
- Provide Tier 1 Student Tech Support for https://www.cocc.edu/tech-help.
- Respond promptly to Student Tech Support inquiries across multiple contact channels: In-Person, Phone, Email, Chat, and Service Desk tickets.
- Troubleshoot computer hardware and software issues, research answers, and guide corrective steps.
- Describe and document interactions and troubleshooting steps in SysAid Service Desk tickets.
- Follow established Student Tech Support procedures and Computer Lab protocols.
- Maintain security and educational atmosphere of computer lab.
- Provide excellent customer service to all students, faculty, staff and guests.
- Communicate effectively both orally and in writing.
- Stay current on job-related assignments and training.
- Perform other duties as assigned by supervisor.
Department Specific
Knowledge, Skills, and Abilities
Individuals must possess these knowledge, skills and abilities or be able to explain and demonstrate that the individual can perform the duties and responsibilities of the job, with or without reasonable accommodation, using some other combination of skills and abilities. The individual is expected to follow College work rules and policies.
- Ability to communicate effectively with students, staff, and faculty from diverse backgrounds.
- Ability to manage conflicts within and/or between groups and to work in a team environment.
- Ability to be accurate and detail oriented.
- Ability to remain flexible and do different tasks on a daily basis.
- Ability to provide consistent and dependable customer service.
- Ability to develop strong working relationships with people from different cultural backgrounds and other aspects of human diversity.
- Ability to use software programs and database systems which include Microsoft Office Suite, email, website editing, basic desktop publishing, and modern office equipment.
- Knowledge of computer hardware, software and systems.
Ergonomic Requirements
Regular office hours are established between 8 am – 5 pm during the workweek. A flexible work schedule, including nights and weekends, may be necessary due to the nature of the responsibilities.
Incumbent must be able to function effectively indoors in an office environment engaged in work of primarily a sedentary nature. Requires the ability to work at a workstation for extended periods. Requires to write, read written materials and computer screens, and ability to use telephonic conversations. Occasional lifting up to 25lbs. All individuals are required to perform essential functions with or without reasonable accommodation.
Minimum Requirements
Level I – Minimum Requirements:
- HS diploma or GED
- Basic knowledge of computers, Internet, COCC email, and MS Office.
Equivalency Statement
The College recognizes the value of skills and knowledge gained outside of formal higher education and paid employment. Applicants who do not meet minimum qualifications but present other qualifications or experience equivalent to those required will be considered and are encouraged to apply. To qualify under equivalency, applicants must indicate how they qualify under equivalency by responding to the supplemental question presented during the application process.
Preferred Qualifications
Level I – Experience
- Successfully completed or enrolled in CIS 120: Computer Concepts.
EEO Statement
The goal of Central Oregon Community College is to provide an atmosphere that encourages our faculty, staff and students to realize their full potential. In support of this goal, it is the policy of Central Oregon Community College that there will be no discrimination or harassment on the basis of age, disability, sex, marital status, national origin, ethnicity, color, race, religion, sexual orientation, gender identity, genetic information, citizenship status, veteran or military status, pregnancy or any other classes protected under federal and state statutes in any education program, activities or employment. Persons with questions about this statement should contact Human Resources at 541.383.7216 or the Vice President for Student Affairs at 541.383.7211.
This policy covers nondiscrimination in both employment and access to educational opportunities. When brought to the attention of the appropriate parties, any such actions will be promptly and equitably responded to according to the process outlined in general procedures sections N-1, N-2, or N-3.
In support of COCC’s EEO statement, bilingual fluency in English and Spanish is considered a plus, along with experience working in a diverse multicultural setting.
Salary : $16